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FTTC ... epic fail??
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Re: FTTC ... epic fail??
22-01-2013 9:53 PM
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OK, for those experiencing the issues we're working with the vendors and gathering data on the problem at the moment (hence it not being temporarily fixed again tonight).
So if you're having the issue, log in to your router and disconnect/reconnect until usertools.plus.net/@gateway shows that you're not on a PCL gateway and you should be good.
So if you're having the issue, log in to your router and disconnect/reconnect until usertools.plus.net/@gateway shows that you're not on a PCL gateway and you should be good.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 16 of 19
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Re: FTTC ... epic fail??
22-01-2013 10:03 PM
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Quote from: Chris OK, for those experiencing the issues we're working with the vendors and gathering data on the problem at the moment (hence it not being temporarily fixed again tonight).
So if you're having the issue, log in to your router and disconnect/reconnect until usertools.plus.net/@gateway shows that you're not on a PCL gateway and you should be good.
Ok thank's for updating us Chris, it's much appreciated. Is there a proper place to keep a eye on things of this nature? instead of scavanging the forum's. Do you folk's keep a page updated with stuff like this?, thanks and best of luck with getting it sorted.
Message 17 of 19
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Re: FTTC ... epic fail??
22-01-2013 10:14 PM
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We do have a service status page however we've not put these issues on there yet as they've not hit the support centre and it's only here in the forums that we're actually seeing complaints, if we don't fix it tonight we'll reevaluate ready for tomorrow evening just in case.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 18 of 19
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Re: FTTC ... epic fail??
22-01-2013 11:15 PM
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Mines ptn-ag03. And it's fine now because its past the watershed
Message 19 of 19
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