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slow broadband and ping

paulg123
Grafter
Posts: 116
Registered: 14-08-2010

slow broadband and ping

Having problems with broadband being slow and erratic pings, things seem to have been downhill gradually since changing over to unlimited and removing pro add on so dont know if its just a coincidence to coincide with the bad weather or something else causing the issue, any way a staff member can check to see if everything is ok on your end
7 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: slow broadband and ping

There's a few similar threads over the last week or so, we've got a piece of unhappy network kit that we're fixing. For now you can log in to the router, press disconnect and then connect.
When you're back online check here: usertools.plus.net/@gateway and if the result doesn't start with PCL then you should be ok.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
mmorris85
Grafter
Posts: 36
Thanks: 1
Registered: 19-12-2012

Re: slow broadband and ping

I'm having issues tonight also chris, apparently I'm on gateway pcl-ag06, is this a problem?
paulg123
Grafter
Posts: 116
Registered: 14-08-2010

Re: slow broadband and ping

I was connected to pcl then I disconnected and reconnected and now it starts with ptn, is that good?
Community Gaffer
Community Gaffer
Posts: 5,101
Thanks: 426
Fixes: 5
Registered: 04-04-2007

Re: slow broadband and ping

pcl-ag06 is affected.  ptn-* should be fine.
Kelly Dorset
Broadband Service Manager
mmorris85
Grafter
Posts: 36
Thanks: 1
Registered: 19-12-2012

Re: slow broadband and ping

Ah right ok, on my router I don't have a disconnect option only a reboot option, is that ok to do?
Community Gaffer
Community Gaffer
Posts: 5,101
Thanks: 426
Fixes: 5
Registered: 04-04-2007

Re: slow broadband and ping

Yeah, just don't do it too often.
Kelly Dorset
Broadband Service Manager
paulg123
Grafter
Posts: 116
Registered: 14-08-2010

Re: slow broadband and ping

Success! Thanks guys