Dropped connections
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- Re: Dropped connections
Dropped connections
07-10-2012 7:06 PM
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Has anyone else experienced this problem and if so, how did you resolve it? It's doing my head in!
Re: Dropped connections
07-10-2012 7:22 PM
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I am really sorry that you're having problems with your connection dropping out. I'll take a quick look at your connection now for you
EDIT:
I've popped Ticket: 60743023 on your account with further information.
Re: Dropped connections
07-10-2012 7:31 PM
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Re: Dropped connections
07-10-2012 7:40 PM
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Re: Dropped connections
07-10-2012 7:42 PM
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Re: Dropped connections
07-10-2012 8:14 PM
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Re: Dropped connections
07-10-2012 8:18 PM
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Re: Dropped connections
07-10-2012 9:23 PM
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I sympathise.... I appear to be having the same issues... Up till 3 or 4 weeks ago, my connection was the same, and BTO couldnt find anything wrong, and it never played up when they were around either. All of a sudden things stabalised, and after also fitting a new XTE5 faceplate, had no resyncs for weeks up until yesterday when it all started again..
Hope you get things sorted...
Re: Dropped connections
07-10-2012 9:54 PM
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Sorry I didn't see your e mail until well after 9 pm so couldn't take up your offer of a phone call. Thanks for the offer though. Also glad to hear someone say they don't think it is my equipment either! As you said, it is always worth checking but Plusnet seem fixated on the idea that the fault is at my end and are very quick to say they will charge me £60 to send someone out. Then they offered me a new router for free if i commit to a further 12 months with them. I pointed out that for £60 I could get a free router and a years broadband connection with another provider with the deals on offer at the moment so I would prefer to keep my options open...
Re: Dropped connections
07-10-2012 9:56 PM
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Thanks for your support! I hope you get yours sorted too. It is so frustrating. Will post any useful info on here that comes out of this with Chris's help in the hope that it helps solve your problem too.
Re: Dropped connections
07-10-2012 10:27 PM
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No problem, I'll give you a call tomorrow afternoon when I'm back in the office again
Re: Dropped connections
08-10-2012 8:01 PM
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Thanks!
Re: Dropped connections
08-10-2012 10:08 PM
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That's not a problem at all
You should be able to find the ticket that I raised to you last night here: https://www.plus.net/my.html?action=questions (You will be required to log into your account).
Re: Dropped connections
09-10-2012 5:36 PM
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Will wait until I speak to you on 16th and have an appointment booked for an engineer.
Best
Kati
Re: Dropped connections
09-10-2012 6:23 PM
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I know, very colourful right?!
No problems at all, as we agreed, I'll give you a call on the evening of 16/10/2012 and we will get you sorted out.
All the best
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