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Posts: 35
Registered: ‎30-01-2008


I have recently been suffering disconnections which seem to happen in batches the longest it's managed to sty connected recently is about 9 hours speed seems not to be affected all the usual rats have been tried and the router is plugged into the master socket. ( no nte5 exists so its plugged into the 1st socket after the small junction box just inside the property  and all filters have been changed Phone is quiet I have copied the router stats here to see if anyone has any idea as to why
Plusnet are investigating and I think a BT engineer appointment is needed but work commitments are making it difficult to find a suitable time
Thanks for the help

DSL Connection
Link Information
Uptime: 0 days, 2:28:51
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 440 / 18.002
Data Transferred (Sent/Received) [MB/MB]: 29,35 / 408,21
Output Power (Up/Down) [dBm]: 11,8 / 0,0
Line Attenuation (Up/Down) [dB]: 11,7 / 22,0
SN Margin (Up/Down) [dB]: 33,0 / 3,1
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 9 / 0
Loss of Signal (Local/Remote): 1 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 607 / 0
FEC Errors (Up/Down): 0 / 807.556
CRC Errors (Up/Down): 0 / 7
HEC Errors (Up/Down): 0 / 268
Plusnet Help Team
Plusnet Help Team
Posts: 13,817
Thanks: 271
Fixes: 78
Registered: ‎27-04-2007

Re: Disconnections

Hi there,
I really can't see any issues according to the stats you've posted. My advice at this stage (unless you have already done so and haven't mentioned it) would be to try another router.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team