Broadband speed drop off
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Broadband speed drop off
22-09-2019 1:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Fixed! Go to the fix.
Re: Broadband speed drop off
22-09-2019 3:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Brizzie,
Thanks for getting in touch.
I'm sorry that you've been experiencing a deterioration of the broadband speed and appreciate the frustration this is causing you. Please accept my apologies for this.
I could not see any attachments however these are not required as from the sound of it the issue is most likely caused by automatic system adjustments that come in place if there is noise on the line. I could see these adjustment levels were quite high to compensate for the noise, this would lead to a decline in the speed of the service as it is balance between the two.
I have set these adjustments to a lower level so you should see the speed improve over the next 24 hours, however if the issue persists please do come back to us.
Thanks - LF
Re: Broadband speed drop off
22-09-2019 4:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you so much for the swift reply. Look forward to an improvement in speed over the next few days,
22-09-2019 6:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Brizzie, thanks for getting back to me.
Not to worry, I hope that does resolve the issue however do let us know if you need any further assistance.
Thanks - Tahir
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page