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No internet

serendipity40
Newbie
Posts: 3
Registered: ‎23-01-2019

No internet

‎14-09-2019 4:38 PM

Apologies if I’ve raised this on the wrong board. Went to bed last night and everything was fine. Got up this morning and I have no internet. Done the checks - everything’s connected up ok; tried resetting; tried turning on/off; phone line is working and no crackles, etc. All lights on Hub are green excepting internet which is red. Supposedly no service issues in my area. Any ideas anyone? TIA
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dvorak
Moderator
Moderator
Posts: 28,862
Thanks: 6,419
Fixes: 1,466
Registered: ‎11-01-2008

Re: No internet

‎14-09-2019 4:47 PM


Moderators Note


This topic has been moved from tech help to ADSL Broadband 

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
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LordFoul
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 779
Fixes: 32
Registered: ‎06-08-2018

Re: No internet

‎22-09-2019 4:18 PM

Hi @serendipity40,

 

I'm sorry for the late response, it does appear your post was not responded to so please accept my apologies for this.

 

I can see the issue you had was resolved the next day, however if you're still experiencing problems please do not hesitate to contact us.

 

Thanks - LF

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