Broadband activation date
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Broadband activation date
05-08-2014 10:06 AM
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I am a new customer and my phone line was activated yesterday (04/08/2014).
Also, I'm using my own modem-router. Would leaving it plugged into the phone line and switched on cause any issues with activation?
Thanks,
Chris
Re: Broadband activation date
05-08-2014 10:22 AM
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The good news is that your phone and broadband service were placed as a SIM order so both have completed at the same time. I've checked on the order and this appears to have gone ahead without an issue so you should now be able to connect with your username and password.
Re: Broadband activation date
05-08-2014 10:29 AM
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Thanks for the reply - I will check this evening when I get home
My order tracker is still on Activating your line - Broadband orders typically take a week to complete - does this make any difference?
Cheers,
Chris
Re: Broadband activation date
05-08-2014 11:50 AM
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It shouldn't be set in that status, I suspect that it wasn't pushed to the correct state either due to a lack of update from our supplier or it was overlooked by a member of our provisioning team. Either way, the order is showing as complete in the suppliers system and you should be fine to get connected when you return home.
Re: Broadband activation date
05-08-2014 11:55 AM
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Chris
Re: Broadband activation date
05-08-2014 6:47 PM
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Re: Broadband activation date
05-08-2014 11:16 PM
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Re: Broadband activation date
05-08-2014 11:31 PM
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My modem router states that the downstream rate is 1152kbps, which is a fair bit lower than I was hoping for. Is this likely to increase over the coming hours/days, or is that the maximum I'm likely to achieve (possibly due to bad house wiring etc)?
Re: Broadband activation date
06-08-2014 8:24 AM
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Broadband activation date
06-08-2014 8:42 AM
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Basic Status
DSL Settings
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Re: Broadband activation date
06-08-2014 8:48 AM
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Re: Broadband activation date
06-08-2014 8:55 AM
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I've passed on feedback to the agents manager - really sorry this has happened 😕
Re: Broadband activation date
06-08-2014 8:57 AM
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Re: Broadband activation date
06-08-2014 9:03 AM
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Having just switched to rural broadband from Virgin Media @ 152Mbps , I was feeling a bit sad that I could barely manage 1Mbps!
I'll report back to this thread within a day (or so) and let you know if it's improved.
Cheers!
Re: Broadband activation date
06-08-2014 9:10 AM
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