Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
BB Slow Speeds after BT Maintenance
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- BB Slow Speeds after BT Maintenance
BB Slow Speeds after BT Maintenance
17-11-2010 2:28 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Since i was disconnected for a about 6 hours last Monday 8th November i was getting a good 15MB speeds and now for some reason i'm only getting between 6 & 7MB speeds which i'm not happy about.
Can you Please check my line and see if there are any problems with it or weather BT are still doing work on it.
Can you Please check my line and see if there are any problems with it or weather BT are still doing work on it.
Message 1 of 7
(7,670 Views)
6 REPLIES 6
Re: BB Slow Speeds after BT Maintenance
17-11-2010 11:14 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi DaveFw,
It seems your line started slowing bit by bit from the beginning of October and has now been banded between 4-9Mbps. Before raising a fault it may be worth having a look here for some help.
Jojo
It seems your line started slowing bit by bit from the beginning of October and has now been banded between 4-9Mbps. Before raising a fault it may be worth having a look here for some help.
Jojo
Message 2 of 7
(549 Views)
Re: BB Slow Speeds after BT Maintenance
17-11-2010 1:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
hi jojo
I've done all the checks even tried a new filter and changed the firmware on my router but still no change
Could you Please raise a fault as this needs further investigating
Cheers
Dave
I've done all the checks even tried a new filter and changed the firmware on my router but still no change
Could you Please raise a fault as this needs further investigating
Cheers
Dave
Message 3 of 7
(549 Views)
Re: BB Slow Speeds after BT Maintenance
17-11-2010 1:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You need to raise a fault by following the wizard here http://faults.plus.net/
Message 4 of 7
(549 Views)
Re: BB Slow Speeds after BT Maintenance
17-11-2010 1:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
HI DaveFw,
Yes it would be best if you raised it as there a re a number of questions that need to be answered.
Jojo
Yes it would be best if you raised it as there a re a number of questions that need to be answered.
Jojo
Message 5 of 7
(549 Views)
Re: BB Slow Speeds after BT Maintenance
17-11-2010 1:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
ok thanks for getting back to me
I just need to complete 3 speed checks 1st before i need to go any further, i've just did 1 now, i know i did 1 in the early hours today (off peak) so just 1 more check which i will do bout 8ish then will complete the questions
I just need to complete 3 speed checks 1st before i need to go any further, i've just did 1 now, i know i did 1 in the early hours today (off peak) so just 1 more check which i will do bout 8ish then will complete the questions
Message 6 of 7
(549 Views)
Re: BB Slow Speeds after BT Maintenance
18-11-2010 4:08 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've completed the faults wizard and it came back as no problems your end, i've asked if you can ask BT to do the checks but will have to see what they find.
@jojo
if my line has been banded 4-9Mbps, is there anyway it can be lifted and get my speeds to return to 15Mbps ?
@jojo
if my line has been banded 4-9Mbps, is there anyway it can be lifted and get my speeds to return to 15Mbps ?
Message 7 of 7
(549 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- BB Slow Speeds after BT Maintenance