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Very Slow Download speed

fistsbs
Grafter
Posts: 127
Registered: 05-04-2007

Very Slow Download speed

for the last 5 Day's i have very very slow connection. (127kbps), Should have above 2MB connection
Any ideas on what the problem is?

Router Stats:
Statistics Downstream Upstream
Line Rate 2911 Kbps 443 Kbps
Noise Margin 15.1 dB 18.9 dB
Line Attenuation 43.5 dB 25.3 dB
Output Power 0.0 dBm 13.1 dBm

9 REPLIES
SiMania
Grafter
Posts: 142
Registered: 24-09-2007

Re: Very Slow Download speed

What does it say your current line speed is on here - https://portal.plus.net/my.html?action=data_transfer_speed
fistsbs
Grafter
Posts: 127
Registered: 05-04-2007

Re: Very Slow Download speed

Phone exchange:
BLYTH
Estimated line speed:
4 - Checked on 2010-05-16 23:06:58
Current line speed:
250
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Very Slow Download speed

That is the answer
Run the BT speedtest and check the IP profile
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Very Slow Download speed

Hi fistsbs,
Your BT profile has been dropped because of the number of disconnections. How is your connection set up? Are you in the test/master socket? Are you using an extension or extension cable?
As you can see, your connection is dropping quite a lot.

Jojo Smiley
fistsbs
Grafter
Posts: 127
Registered: 05-04-2007

Re: Very Slow Download speed

be connected to master socket & new filter for 12 hours and no change in speed.
any ideas?

jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Very Slow Download speed

Hi fistsbs,
do you have a test socket? If so, can you plug in there. Below are your last 7 days connections and as you can see there have been a lot of disconnections and this is the reason your speed is so low. Your line has been placed on a banded profile because of this which means that your router will only sync between 160k-288k until your connection stabilises. I can get this lifted once the line is stable but if you don't have a test socket and you have tried a new filter in the master socket with all other equipment removed then a fault definitely needs to be raised.

Jojo Smiley
fistsbs
Grafter
Posts: 127
Registered: 05-04-2007

Re: Very Slow Download speed

It is now connected to test socket and a new filter. now long to wait  for change of speed?
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Very Slow Download speed

so what are the router stats
fistsbs
Grafter
Posts: 127
Registered: 05-04-2007

Re: Very Slow Download speed

Statistics Downstream Upstream
Line Rate 287 Kbps 443 Kbps
Noise Margin 22.3 dB 25.7 dB
Line Attenuation 45.5 dB 25.0 dB
Output Power 0.0 dBm 13.1 dBm