Ticket 43313683 - Re LTB - Slow responses by support
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Re: Ticket 43313683 - Re LTB - Slow responses by support
10-07-2011 6:17 PM
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Uptime: 3 days, 23:01:29
DSL Type: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 10,155
Data Transferred (Sent/Received) [MB/GB] 0.00 / 3.00
Output Power (Up/Down) [dBm]: 12.0 / 20.5
Line Attenuation (Up/Down) [dB]: 21.0 / 37.5
SN Margin (Up/Down) [dB]: 19.5 / 5.5
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 4 / 0
FEC Errors (Up/Down): 4,258 / 0
CRC Errors (Up/Down): 4,258 / 20,625
HEC Errors (Up/Down): 51,123 / 18,280
Re: Ticket 43313683 - Re LTB - Slow responses by support
10-07-2011 6:21 PM
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My guess is that there is an intermittent source of interference.
Can you try dialling in (from a mobile) and let it ring for a long time and see if the number of errors jumps up
Re: Ticket 43313683 - Re LTB - Slow responses by support
10-07-2011 6:38 PM
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Thank you for your post.
My profile with plusnet & bras is 8000k.
The bt speedtest always shows 6000k
I have rung the landline from a mobile & let it ring for 10 minutes.
Router stats now:
Uptime: 3 days, 23:22:32
DSL Type: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 10,155
Data Transferred (Sent/Received) [MB/GB] 0.00 / 3.00
Output Power (Up/Down) [dBm]: 12.0 / 20.5
Line Attenuation (Up/Down) [dB]: 21.0 / 37.5
SN Margin (Up/Down) [dB]: 19.5 / 5.5
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 4 / 0
FEC Errors (Up/Down): 4,329 / 0
CRC Errors (Up/Down): 4,329 / 20,744
HEC Errors (Up/Down): 51,153 / 18,389
Re: Ticket 43313683 - Re LTB - Slow responses by support
10-07-2011 6:44 PM
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However your other comment
Quote My profile with plusnet & bras is 8000k.
The bt sppedtest always shows 6000k
Almost certainly identifies the problem - this mismatch problem seems to occur with alarming regularity on 21CN and almost always screws up the speed.
This is cause by the two BT systems getting out of sync.
Jojo will no doubt be able to sort it on Monday
Re: Ticket 43313683 - Re LTB - Slow responses by support
10-07-2011 6:53 PM
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Will try double filtering phone.
Matt did try to fix speed discrepency on Friday by doing automated reprofiling but it remained out of sync.
Hopefully they can get it in sync tomorrow.
Thank you for your help.
Re: Ticket 43313683 - Re LTB - Slow responses by support
11-07-2011 9:19 AM
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Its quite simple. SOMETHING IS STUCK AT 6000K!
More proof nobody at plusnet understands how things SHOULD work!
Re: Ticket 43313683 - Re LTB - Slow responses by support
11-07-2011 10:30 AM
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Re: Ticket 43313683 - Re LTB - Slow responses by support
11-07-2011 11:33 AM
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Plusnet have contacted the complex faults team at BT and arranged to resync the bRAS and DSL speed service.
Hopefully I wont need my MAC key now.
Fingers crossed again!
Re: Ticket 43313683 - Re LTB - Slow responses by support
11-07-2011 11:57 AM
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Hope things go OK now that the profile has been reset. I'll check back with you after a few days.
Re: Ticket 43313683 - Re LTB - Slow responses by support
11-07-2011 12:22 PM
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Will let you know how it goes.
Re: Ticket 43313683 - Re LTB - Slow responses by support
13-07-2011 10:55 AM
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Re: Ticket 43313683 - Re LTB - Slow responses by support
13-07-2011 12:10 PM
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Bt Speedtest was still showing line profile at 6000k when I checked earlier today.
Not sure if the changes made by faults have taken effect yet?
Re: Ticket 43313683 - Re LTB - Slow responses by support
13-07-2011 1:24 PM
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Re: Ticket 43313683 - Re LTB - Slow responses by support
13-07-2011 1:30 PM
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Thanks for that. Thats sounding better.
Will check when I get home and let you know how its looking.
Re: Ticket 43313683 - Re LTB - Slow responses by support
13-07-2011 1:32 PM
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