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Referral query

FIXED
Scott84
Newbie
Posts: 2
Registered: 2 weeks ago

Referral query

2 weeks ago

Hi there,

I’m a new customer and used my parent’s username for the referral, however they didn’t receive any notification regarding the referral and their bill doesn’t seem to have reduced. Could someone please advise?

Thanks
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Townman
Superuser
Superuser
Posts: 23,199
Thanks: 9,719
Fixes: 162
Registered: ‎22-08-2007

Re: Referral query

Fix

2 weeks ago - last edited 2 weeks ago

There is no notification of new referrals. Referred accounts can be seen in the user portal.

Referral credits are not paid until the first monthly bill following service commencement.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

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longedge
Aspiring Pro
Posts: 417
Thanks: 55
Fixes: 4
Registered: ‎27-01-2008

Re: Referral query

2 weeks ago

Nor is there any notification when a referral is stopped after a mistake by PlusNet.

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Scott84
Newbie
Posts: 2
Registered: 2 weeks ago

Re: Referral query

2 weeks ago

Thanks, I was able to see the referral when I logged in and checked the relevant section in my parents Plusnet account

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