Help Assistant: why does my mobile phone number keep getting rejected?
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Help Assistant: why does my mobile phone number keep getting rejected?
27-08-2015 12:45 PM
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I have tried with the following:
Conventional UK format: 07xxxxxxxxx (11 digits in all)
International: +447xxxxxxxx
International: 00447xxxxxxxxxxx
And even unchecking the tick box: Receive updates via text message to: 07xxxxxxxxxx
It still prevents me from sending the support ticket, even if I don't request that it updates me via the mobile. I am a recent convert (from TalkTalk) and am getting increasingly frustrated at not being able to ask a question (which, regarding a potential switch to Fibre. hasn't been answered properly on this forum so far).
Can anyone please advise or assist?
Re: Help Assistant: why does my mobile phone number keep getting rejected?
27-08-2015 3:52 PM
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Re: Help Assistant: why does my mobile phone number keep getting rejected?
27-08-2015 4:16 PM
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The question I was trying to post was:
Hi,
I have recently switched my broadband (only) to Plusnet from TalkTalk, due to the inefficiency of their mail system. I am very pleased with the service from Plusnet - so far - but have hit a problem.
I wish to move to a Fibre connection (17Mb) but have been told I need to pay yet another activation fee of £25. As I only switched three weeks ago (but have been trying to find an answer for over a week!) it seems very unfair to impose yet another activation when I could have gone straight to Fibre in the first place.
I would switch my phone as well, but Plusnet is unable to match TalkTalk's unlimited phone calls to International destinations of up to to one hour at any time, and I estimate I make up to 20 hours worth of calls per month to the continent. I am also worried about losing my memorable phone number, which TalkTalk cannot guarantee.
So is it possible, to a new and unknowledgeable customer, to offer me the switch to Fibre without any activation fee?
With thanks
Re: Help Assistant: why does my mobile phone number keep getting rejected?
27-08-2015 4:17 PM
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Re: Help Assistant: why does my mobile phone number keep getting rejected?
27-08-2015 4:49 PM
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Re: Help Assistant: why does my mobile phone number keep getting rejected?
28-08-2015 10:30 AM
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Re: Help Assistant: why does my mobile phone number keep getting rejected?
28-08-2015 10:57 AM
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http://www.ukphoneinfo.com/07449-numbers
Re: Help Assistant: why does my mobile phone number keep getting rejected?
28-08-2015 1:30 PM
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http://forums.digitalspy.co.uk/showthread.php?t=1167705 - Looking here, it appears that 074 numbers were allocated in 2009. I'll follow this up.
Apologies for the inconvenience this causes you in the meantime.
Re: Help Assistant: why does my mobile phone number keep getting rejected?
28-08-2015 2:52 PM
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In the meantime, is there anyone who can help me with switching to Fibre without having to pay another activation fee?
Re: Help Assistant: why does my mobile phone number keep getting rejected?
02-09-2015 1:11 AM
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If this post resolved your issue, please click the 'This fixed my problem' button
Re: Help Assistant: why does my mobile phone number keep getting rejected?
02-09-2015 1:44 PM
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Re: Help Assistant: why does my mobile phone number keep getting rejected?
02-09-2015 3:48 PM
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Matty
Re: Help Assistant: why does my mobile phone number keep getting rejected?
04-09-2015 5:12 PM
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I can't send a support ticket because my mobile number format isn't recognised - but why is my number required, and why should the omission of that prevent a support ticket being sent? An email reply will do me fine. So could a Plusnet operator please just send message #3 on this thread to Customer Options on my behalf?
Re: Help Assistant: why does my mobile phone number keep getting rejected?
04-09-2015 6:18 PM
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Re: Help Assistant: why does my mobile phone number keep getting rejected?
04-09-2015 9:33 PM
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At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
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