Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Changing Call Package - New Contract?
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Re: Changing Call Package - New Contract?
- « Previous
-
- 1
- 2
- Next »
Re: Changing Call Package - New Contract?
26-08-2015 1:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Message 16 of 19
(600 Views)
Re: Changing Call Package - New Contract?
26-08-2015 2:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
But the wording of paragraph 20 is PRECISELY the problem. It does NOT make it clear what a "new service" consists of - in relation to the phone - if I were to add "Caller Display" service (or any of the other chargeable Call Features) to my phone which I don't currently have, does para.20 apply to it?
That does NOT categorically state that the "glitch" that a number of people reported and posted about, has been fixed.
Ts&Cs are irrelevant to such a statement
Quote from: avatastic That's because it's in the T&Cs.
That does NOT categorically state that the "glitch" that a number of people reported and posted about, has been fixed.
Ts&Cs are irrelevant to such a statement
Message 17 of 19
(600 Views)
Re: Changing Call Package - New Contract?
14-09-2015 10:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Matthew As avatastic has pointed out no customers should be recontracted if it's just a call plan change.
Hi there,
You need to double check that your sales people are fully aware of this. Some months ago, I received a call from plusnet. A number of things were discussed. She mentioned that it would be advantageous for me to switch to the anytime call package. However when I asked, I was explicitedly told that it would involve a new contract.
This evening I reviewed, and any found it would make much more sense for me to switch, so I came here to raise the issue of the new contract, only to find this thread.
Message 18 of 19
(600 Views)
Re: Changing Call Package - New Contract?
15-09-2015 5:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi tangey, when you say a number of things were discussed, by any chance were one of the things regarding discounts as part of a new contract?
What you have described sounds like a marketing call where the agent will have (More than likely) been offering discounts on a new contract and if they were also offering to change the call plan at the same time the new contract would have been applicable. I think there may have just been some confusion around this at the time maybe?
If you are currently out of contract and simply want to change your call plan, you should not be put on a new contract.
What you have described sounds like a marketing call where the agent will have (More than likely) been offering discounts on a new contract and if they were also offering to change the call plan at the same time the new contract would have been applicable. I think there may have just been some confusion around this at the time maybe?
If you are currently out of contract and simply want to change your call plan, you should not be put on a new contract.
Message 19 of 19
(600 Views)
- « Previous
-
- 1
- 2
- Next »
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Re: Changing Call Package - New Contract?