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Broadband has suddenly throttled down to 100 Mbps ( 1 gig service )

barberio
Hooked
Posts: 10
Registered: ‎23-03-2013

Re: Broadband has suddenly throttled down to 100 Mbps ( 1 gig service )

Throttled down to 50-80Mbps on my Full Fibre 300 line. I'm out of contract, so if this isn't fixed sharply, I'll be changing ISP tomorrow.

Markuk
Dabbler
Posts: 18
Thanks: 1
Registered: ‎15-10-2013

Re: Broadband has suddenly throttled down to 100 Mbps ( 1 gig service )

Seems to be returning to normal now

RobPN
Seasoned Hero
Posts: 5,220
Thanks: 2,738
Fixes: 13
Registered: ‎17-05-2013

Re: Broadband has suddenly throttled down to 100 Mbps ( 1 gig service )

Just did another single speed test and all seems normal again for me.

LordFox
Rising Star
Posts: 231
Thanks: 17
Registered: ‎10-03-2008

Re: Broadband has suddenly throttled down to 100 Mbps ( 1 gig service )

Same here... back to normal although this thread has reminded me how much I envy those in areas that can get FTTP.

 

I guess the evening cleaning crew finished and plugged that big, noisy cabinet back in instead of their Hoover.

MisterW
Superuser
Superuser
Posts: 16,108
Thanks: 6,108
Fixes: 439
Registered: ‎30-07-2007

Re: Broadband has suddenly throttled down to 100 Mbps ( 1 gig service )

If you speak to Support ask for your "line identifier" number - I think it's called the BBIU

@bmc its BBEU and its now available in the member centre, on the 'Manage account' tab.

It needed on SoGEA/FTTP circuits to run the Advanced diagnostics test on the BTw speedtester.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

bmc
Hero
Posts: 3,829
Thanks: 1,355
Fixes: 60
Registered: ‎28-02-2017

Re: Broadband has suddenly throttled down to 100 Mbps ( 1 gig service )

@MisterW 

Thanks for the information.

 

It is indeed showing in my Members page.

 

Brian