this need checking before an official complain is made

[#1]

and only getting worse

[#2]

I'm glad to hear the packet loss has cleared up now, but I'm sorry to see that it looks like we've traded one problem for another. There appears to be a lot of usage running through your connection at the time that test was run.

Did you run the test without any devices using your connection?

[#3]

nobody's home , just me on my main computer and nothing running , except facbook ,no download nothing  

i just did a new test with absolutely everything disconnected ( as show in the screenshot , just my pc )

and it's really getting worse , something is going on

[#4]

Speed back to normal  69/11  at this time ,i will monitor it a few days see how it's going