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huge lag spike & packet loss , need restart hub 3 to 4 times a day

sebjo
Grafter
Posts: 67
Thanks: 7
Registered: 11-04-2015

huge lag spike & packet loss , need restart hub 3 to 4 times a day

Hello

 

i was wondering what was going on with fibre, for the past week i have had to restart my router ( hub one )  3 to 4 times / day 

to stabilize my connection ,it's fine for a few hours once restarted ,but then it start all over again ,page opening slowly , huge lag spikes ( from 26 to 600+ ping ) delayed action on the net or games ,then need to restart again.

is that general or is it related to the weather or my line/ router ?

any way this can be checked up on plusnet side?

 

thank you 

33 REPLIES
sebjo
Grafter
Posts: 67
Thanks: 7
Registered: 11-04-2015

Re: huge lag spike , need restart hub 3 to 4 times a day

after doing some test it seems there is loss packet somewhere

 

packetloss.jpg

Plusnet Help Team
Plusnet Help Team
Posts: 5,330
Thanks: 486
Fixes: 181
Registered: 01-01-2012

Re: huge lag spike , need restart hub 3 to 4 times a day

It looks like some of the servers the traffic passes don't respond to ping traffic hence the 100% packet loss.

Our tests aren't showing any issues either.

Can you confirm if the issue happens over a wired or wireless connection?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
sebjo
Grafter
Posts: 67
Thanks: 7
Registered: 11-04-2015

Re: huge lag spike , need restart hub 3 to 4 times a day

yes wired connection

Plusnet Help Team
Plusnet Help Team
Posts: 7,224
Thanks: 2,057
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Registered: 21-04-2017

Re: huge lag spike , need restart hub 3 to 4 times a day

I've run tests down your line too and can't find any issues either.

Do you notice the problems on more than one device?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
sebjo
Grafter
Posts: 67
Thanks: 7
Registered: 11-04-2015

Re: huge lag spike , need restart hub 3 to 4 times a day

yes my son complained about heavy lag on his xbox one ( wifi connected ) and the router is a brand new ( 2/3 month old ) hub one that comefrom plusnet

sebjo
Grafter
Posts: 67
Thanks: 7
Registered: 11-04-2015

this need checking before an official complain is made

after posting my issue on another post lag spike & packet loss and receiving one answer every 24h for 2 or 3 days then nothing for the past 3 days ,today was the worst  ( cf screenshot below )

massive packet loss

lag spike to around 3000ms where i normally don't go above 60-70

i need someone from plusnet to check this seriously and fix this , it's been more than a week ,having to restart the router 3/4 times a day , impossible to watch a decent stream on netflix or amazon , sometimes can take up to 30 seconds just to open google. this is not a decent service ,so fix it or i will put a complain and ask for a breach of contract 

 

thank you

Gel
Seasoned Pro
Posts: 1,514
Thanks: 154
Fixes: 12
Registered: 02-08-2007

Re: this need checking before an official complain is made

Restating router 4 times a day will drive your speed down; leave router on, so DLM can properly manage your line.
Moderator
Moderator
Posts: 18,074
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Registered: 06-04-2007

Re: this need checking before an official complain is made

Moderator's note:

Threads merged to keep support in one place.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

sebjo
Grafter
Posts: 67
Thanks: 7
Registered: 11-04-2015

Re: this need checking before an official complain is made

tried that,the problem with leaving the router on, it become unplayable ( 1000+ ping on world of tank where i normally have around 35 ), web page does not open or really slow, can't have a stream without buffering every 1.30 minute ,when i restart the connection is more stable for a few hours untill it start all over again 

Shep41
Aspiring Pro
Posts: 152
Thanks: 43
Fixes: 1
Registered: 31-05-2017

Re: this need checking before an official complain is made

Like @Gel stated. If you keep resetting the router the DLM will kick in as it will see all the disconnects as a fault and it will drop your line speed. Maybe this could be another hot vlan issue. Maybe a member of plusnet could check this out for you.
sebjo
Grafter
Posts: 67
Thanks: 7
Registered: 11-04-2015

Re: this need checking before an official complain is made

up still no news from anyone  @ plusnet? problem still there packet loss 24/7

sebjo
Grafter
Posts: 67
Thanks: 7
Registered: 11-04-2015

Re: this need checking before an official complain is made

packetloss5.jpg

 

Still doing the same , so since i got no help whatsoever from plusnet , i started digging a little bit , i'm no expert into network and related things , i'm just a pc builder  with basic network knowledge but why does that ip( the one in grey not responding and causing packet loss ) is in beverly hills california ? why does my connection goes through there?

Moderator
Moderator
Posts: 18,337
Thanks: 1,674
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Registered: 11-01-2008

Re: this need checking before an official complain is made

because you're tracing the route to a server that's in the USA.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

sebjo
Grafter
Posts: 67
Thanks: 7
Registered: 11-04-2015

Re: this need checking before an official complain is made

packetloss6.jpg

 

i got same result if not worse pinging bbc.co.uk ,everything is red ,1 hop not responding 100% packet loss