PPPOE not connecting
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: PPPOE not connecting
PPPOE not connecting
09-12-2014 8:58 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm running a Netgear WNDR3700 with OpenWRT since I got plusnet
Logs in OpenWRT show pppoe discovery failing.
Connecting a PC directly to the Open Reach modem fails to connect over pppoe
I /think/ I logged a fault call online, but I can't find where I can see the status of this call.
No diagnostics appear to be available from the openreach modem.
So far I've had to pay for 2x days of BT FON so I can get online and access the plusnet help pages Might get a weeks worth
Anyone else seen these kind of failures? Anything else I can do? Everything's been power cycled.
How can I see the status of my fault call?
/frustrated (and i'ts just the start of the process, they're bound to blame the WNDR3700 and/or OpenWRT)
Re: PPPOE not connecting
09-12-2014 9:12 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I can see that you've logged a fault with our faults team however it looks like there's a stale session which is preventing you from connecting.
That's just been dropped by me and I can see its reconnected straight away.
Can you try and get online for me to see if its working.
If your still having issues please let us know.
Re: PPPOE not connecting
09-12-2014 9:21 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It'd have been nice if they limited access via FON that I had last night where I did a live chat session , they could have noticed this stale session and cleared it?
Anyway, happy now. Thanks
(of course, I won't know for sure until I get home and try it properly, but a ping response is :good: and is all I can check for now, remotely).
Re: PPPOE not connecting
09-12-2014 9:33 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It's working as far as I can see so fingers crossed when you get back you should be able to get online.
I can't see any record of someone from our live chat team looking at your account but the issue is something we can fix quickly so I'll make sure any agents are aware what to do in future.
Re: PPPOE not connecting
10-12-2014 7:27 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: PPPOE not connecting
10-12-2014 11:52 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: PPPOE not connecting
10-12-2014 7:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Can you see if I have a stale session also?
I posted a fault online yesterday around this time last night also. But if can be easily fixed would be great.
Kind regards
Damian
Re: PPPOE not connecting
11-12-2014 12:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Welcome to the Community! Unfortunately Matthew isn't in the office today, so isn't able to show me how he resolved this. I'll give one of our faults team a nudge, as hopefully it's a similar issue to the other one in this thread and can be resolved as quickly.
Re: PPPOE not connecting
11-12-2014 9:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hope resolved by weekend or I'm gonna get withdrawal symptoms lol.
Re: PPPOE not connecting
12-12-2014 9:31 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Looks like this wasn't sorted yesterday so apologies for that. I've just dropped the stuck connection and I can see a new one has been established.
Can you let us know if your still having any issues?
Re: PPPOE not connecting
12-12-2014 1:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Let you know when finish soon.
Re: PPPOE not connecting
12-12-2014 2:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: PPPOE not connecting
12-12-2014 2:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for the assistance much appreciated.
Re: PPPOE not connecting
12-12-2014 2:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: PPPOE not connecting