Fault reported. How long before an update?
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Fault reported. How long before an update?
18-07-2018 11:07 PM
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I reported a fault on the 15th July. I would like to know how long before I get an update on this?
When my phone is used, my FTTC connection disconnects.
I have connected to the test socket to rule out any internal wiring. I have also removed the MK3 filter in case that is at fault and tried 2 different external microfilters in the test socket. I have also tried 2 different modems and 2 different phones. The fault persists under all these circumstances so I can't think of anything else to try other than wait now for an update.
How long does this usually take?
Re: Fault reported. How long before an update?
19-07-2018 11:25 AM
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Re: Fault reported. How long before an update?
19-07-2018 11:32 AM
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Thank you Dave,
I have responded with availability for engineer.
Best regards,
John
Re: Fault reported. How long before an update?
19-07-2018 1:50 PM
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Re: Fault reported. How long before an update?
26-07-2018 10:38 AM
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Engineer visit went well. He tidied up all the wiring behind the master socket and then ran a bunch of tests which highlighted a fault.
I'm not sure the actual cause of the fault was found as he switched me to a different pair but either way, switching to a different pair resolved the issue of the broadband disconnecting every time the phone was used.
He also fitted a MK5C master socket.
Speeds nearly back to normal. Interleave depths back to where they were, G.INP activated on downstream, now just waiting to see if I will go back on a 3db downstream SNR margin, which will provide another speed boost that should put me back to around where I was pre fault.
Thanks to Plusnet for organising the engineer visit quickly.
Re: Fault reported. How long before an update?
26-07-2018 12:27 PM
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- Re: Fault reported. How long before an update?