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Echolife HG612 should this modem have been replaced?

AlanAtHome
Grafter
Posts: 29
Registered: ‎27-11-2007

Echolife HG612 should this modem have been replaced?

As subject, I was reading in these forums about version 1 models being swapped out (old posts). I think mine may still be version 1? photo attached.
Alan
2 REPLIES 2
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Echolife HG612 should this modem have been replaced?

A number of FTTC modems were replaced several years ago, and recently there were a number that had the power adapters replaced. Looking at your account we sent out a replacement PSU unit in October, did you receive this and install it?
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
AlanAtHome
Grafter
Posts: 29
Registered: ‎27-11-2007

Re: Echolife HG612 should this modem have been replaced?

Yes, I received and installed the replacement PSU. I was wondering about the earlier problems with failure of  the modem itself, which appears to be an earlier recall on the version 1 modems.
Alan