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Disconnecting every 12-24 hours
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Re: Disconnecting every 12-24 hours
30-03-2016 4:08 PM
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Hi,
I have exactly the same issue in Lewes, Sussex. It all started early last week about the same time as Openreach was scheduled to do maintenance in Lewes. I have an engineer coming tomorrow. I will report back if he can resolve the issue.
Larry
I have exactly the same issue in Lewes, Sussex. It all started early last week about the same time as Openreach was scheduled to do maintenance in Lewes. I have an engineer coming tomorrow. I will report back if he can resolve the issue.
Larry
Message 16 of 20
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Re: Disconnecting every 12-24 hours
31-03-2016 7:23 AM
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Just thought I'd keep this updated. I didn't get time to report the fault yesterday, but this morning - once again - no Internet connection (day 4).
Thought I'd try mikeybe81's method of removing/replacing the DSL link between the modem and the Openreach box which worked (rather than switch off/reboot ).
Really time to report!
Thought I'd try mikeybe81's method of removing/replacing the DSL link between the modem and the Openreach box which worked (rather than switch off/reboot ).
Really time to report!
Message 17 of 20
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Re: Disconnecting every 12-24 hours
31-03-2016 9:04 AM
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Quote If others are having problems with their connection I'd advise going through the troubleshooting guides and reporting faults/starting your own threads otherwise it's very hard to help.
The reason for this is that several different people posting about similar symptoms but unrelated issues detracts from the original posters query and makes it harder for us to keep up with the thread.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 18 of 20
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Re: Disconnecting every 12-24 hours
02-04-2016 10:17 AM
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Engineer confirmed a fault and replaced the openreach modem Internet stable for 24 hrs. This a.m. dropped twice in 15 mins. Plusnet going to send a new (or unused!) router. Watch this space.
Message 19 of 20
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Re: Disconnecting every 12-24 hours
02-04-2016 10:38 AM
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I on Thursday i changed the cable from the phone to the master socket when talking to Plusnet on mobile
Line now tested ok only one disconnect for 15 min in about 40 hours
When that phone cable was connected it was showing an intermittent loop fault .
Fingers crossed
Line now tested ok only one disconnect for 15 min in about 40 hours
When that phone cable was connected it was showing an intermittent loop fault .
Fingers crossed
Message 20 of 20
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