BTw Performance Test via Further Diagnostics
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BTw Performance Test via Further Diagnostics
19-01-2015 1:35 PM
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Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.
Re: BTw Performance Test via Further Diagnostics
19-01-2015 1:41 PM
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If you've been obsessively speed testing and checking, as going by the congestion thread you might have, you may have fallen foul of it - leave the Wholesale speedtest's further diagnostics path alone for at least 12 hours and ideally 24.
Re: BTw Performance Test via Further Diagnostics
19-01-2015 1:43 PM
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Re: BTw Performance Test via Further Diagnostics
19-01-2015 1:49 PM
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Re: BTw Performance Test via Further Diagnostics
19-01-2015 2:54 PM
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Using a TP-Link Archer VR600 modem-router.
Re: BTw Performance Test via Further Diagnostics
19-01-2015 3:07 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: BTw Performance Test via Further Diagnostics
19-01-2015 3:12 PM
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Thanks for flagging this up.
@kevinandrews
Is it the same error as goldenfibre?
Re: BTw Performance Test via Further Diagnostics
19-01-2015 4:38 PM
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I have the same issue on my line (ADSL) as goldenfibre , the further diagnostics has not worked for me since the beginning of January 2014.
Regards
Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: BTw Performance Test via Further Diagnostics
19-01-2015 5:13 PM
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Re: BTw Performance Test via Further Diagnostics
19-01-2015 5:14 PM
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Re: BTw Performance Test via Further Diagnostics
19-01-2015 5:26 PM
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Re: BTw Performance Test via Further Diagnostics
19-01-2015 11:26 PM
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Re: BTw Performance Test via Further Diagnostics
19-01-2015 11:46 PM
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Working for me on ADSL but I have come across numerous threads on this forum where people can't get the Further Diagnostics to run, and it's been like that for far too long. The last I heard about this problem - I was told Andy Thompson was kicking BTw but that was months ago. The last time its problems were actually resolved was when Chris Pettitt took BT to task and that might have been a year ago, that only lasted until BTw yet again changed something.
Re: BTw Performance Test via Further Diagnostics
19-01-2015 11:50 PM
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Re: BTw Performance Test via Further Diagnostics
20-01-2015 12:03 AM
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- Re: BTw Performance Test via Further Diagnostics