Webstats missing 30/03/12
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Re: Webstats missing 30/03/12
02-04-2012 8:26 AM
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Quote from: Penny .
... just a note that today's Webstats run hasn't generated yet 😕
... nor today's 😕 (now day four) Clearly things are in hand because the previous three days of Webstats have arrived okay, if not at the usual time, but whatever this is, still isn't quite fixed, clearly.
I'm away from Wednesday so not able to comment here or raise tickets, for a while after that.
Regards,
Penny.
Project HappyChild website (free educational resources for kids and schools, plus directory of charities helping children) 1998 onwards
Re: Webstats missing 30/03/12
02-04-2012 9:55 AM
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- Keith
Re: Webstats missing 30/03/12
02-04-2012 11:15 AM
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Thanks for the keen observation over the weekend. I've relayed the information back to our engineers and will update the open Service Status thread shortly ...
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Webstats missing 30/03/12
02-04-2012 12:11 PM
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today's Webstats are in : D for which many thanks.
Regards,
Penny.
Project HappyChild website (free educational resources for kids and schools, plus directory of charities helping children) 1998 onwards
Re: Webstats missing 30/03/12
02-04-2012 3:30 PM
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We've tidied things up now anyway so hopefully tomorrow morning everything should be back to normal. I'll leave the Service Status thread open until then ...
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Webstats missing 30/03/12
02-04-2012 6:41 PM
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David
Re: Webstats missing 30/03/12
02-04-2012 7:47 PM
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Quote from: Bob Transpires that our on call engineer's been kicking the processing off manually each morning (he's obviously not as much of an early bird as the cron scripts ).
lol
It's much appreciated, that he did that weekend Webstats seem to be the most at risk when things go wrong. Glad you've tracked down the problem, anyway
Regards,
Penny.
Project HappyChild website (free educational resources for kids and schools, plus directory of charities helping children) 1998 onwards
Re: Webstats missing 30/03/12
03-04-2012 12:14 PM
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Quote from: Bob hopefully tomorrow morning everything should be back to normal. I'll leave the Service Status thread open until then ...
Just to note that today's Webstats (both sets) arrived early (between 4 and 5am). The cron scripts are working again, then : D
Regards,
Penny.
Project HappyChild website (free educational resources for kids and schools, plus directory of charities helping children) 1998 onwards
Re: Webstats missing 30/03/12
03-04-2012 1:55 PM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
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