Unable to send email on data

[#1]

I am unable to send email on mobile data all works fine when on plusnet broadband, raised a ticket went thought all the setting and all correct. Anyone able to help?

[#2]

Have you authenticated your connection?

[#3]

Have you got authentication set on the outgoing server ( relay.plus.net ) ?

[#4]

yes correct relay.plus.net will not connect on any security type

[#5]

What message do you get when attempting to send?

[#6]

how it that done ?

[#7]

How is what done? I assume you have tried to send an email before posting your question.

[#8]

This is what is comes up with

[#9]

@markdoyle 

I use these settings on my smart phone with google email client

Inbound IMAP - imap.plus.net port 993 encryption TLS/SSL

Outbound SMTP - relay.plus.net port 587 encryption STARTTLS

Username…

If it is the default email account just use the Plusnet accountname (example: dan_the_van)

If it’s a secondary email account use accountname+mailboxname (example: dan_the_van+dansemail)

IMPORTANT: User name (authentication) configured on BOTH incoming and outgoing servers

HTH

[#10]

@Dan_the_Van 

just tried all you setting and still no luck.

[#11]

@markdoyle 

which email client are you trying to use?

I can try on one of my reference systems to see if it will work for me

[#12]

Samsung email

[#13]

@markdoyle 

I've tried a couple of times now and I can not get samsung email app to work, I get the same error message as you, with and without Security Type set

I note that the samsung app is missing SSL/TLS and STARTTLS

Have you tried using gmail email app as an alternative?

[#14]

Hi yes I have tried all email apps and nothing will connect to it.

[#15]

These are the settings for gmail app which works off network, I have a free-online.co.uk email so I use free-online.net; but for you they would be relay.plus.net and imap.plus.net if you have a plusnet email address

The Usernames for both are myaccountname+mymailboxname