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new connection
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- Re: new connection
new connection
20-02-2014 6:43 PM
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got a text last week saying my phone will be switched on the 19/02/14 this was yesterday. i have had no confirmation if this happened and was wondering when my broadband will be setup ? and how long this will take as i have not had any updates.
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Re: new connection
20-02-2014 7:25 PM
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not sure why you didn't get a text about the phone being switched on I had mine switched on today and received a text and email saying it was.
as for broadband have you checked the order tracker in the members centre it's under connection settings, it should say what stage your broadband order is at
as for broadband have you checked the order tracker in the members centre it's under connection settings, it should say what stage your broadband order is at
Message 2 of 9
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Re: new connection
20-02-2014 8:56 PM
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it says "An SI order has completed. The details of this are below". is that the phone line ? anyone know ?
Message 3 of 9
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Re: new connection
20-02-2014 11:51 PM
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I'm not in the office, at the moment, but SI is a system that we use for telephone orders.
It's likely that the order has completed, however, I'll get this confirmed first thing in the morning for you.
It's likely that the order has completed, however, I'll get this confirmed first thing in the morning for you.
Message 4 of 9
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Re: new connection
21-02-2014 10:01 AM
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The phone order has completed.
Have you been able to get a MAC Code from your current broadband supplier.
Have you been able to get a MAC Code from your current broadband supplier.
Message 5 of 9
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Re: new connection
21-02-2014 10:52 AM
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yes i called and gave the mac code 2 weeks ago
Message 6 of 9
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Re: new connection
21-02-2014 10:56 AM
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Would you mind PM'ing me the MAC Code please just I can check everything over for you?
Message 7 of 9
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Re: new connection
21-02-2014 11:52 AM
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Hi nonamesleft,
I've just closed Ticket: 80547883 on your account containing all the details regarding your broadband order. Apologies for any confusion regarding your start with us!
I've just closed Ticket: 80547883 on your account containing all the details regarding your broadband order. Apologies for any confusion regarding your start with us!
Message 8 of 9
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Re: new connection
21-02-2014 4:39 PM
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thanks for all your help
Message 9 of 9
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