fibre speeds now dropping to 0 since unlimited launch
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fibre speeds now dropping to 0 since unlimited launch
09-01-2013 9:09 PM
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Re: fibre speeds now dropping to 0 since unlimited launch
09-01-2013 9:11 PM
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Re: fibre speeds now dropping to 0 since unlimited launch
09-01-2013 9:58 PM
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Re: fibre speeds now dropping to 0 since unlimited launch
09-01-2013 10:48 PM
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Re: fibre speeds now dropping to 0 since unlimited launch
10-01-2013 10:19 AM
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Re: fibre speeds now dropping to 0 since unlimited launch
10-01-2013 12:35 PM
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Re: fibre speeds now dropping to 0 since unlimited launch
11-01-2013 10:02 PM
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Re: fibre speeds now dropping to 0 since unlimited launch
15-01-2013 9:12 PM
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Re: fibre speeds now dropping to 0 since unlimited launch
15-01-2013 10:42 PM
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That definitely looks wrong. It's not contention on ourside, or anything we can pin on our capacity or traffic management. Need to keep trying to progress that fault.
Ex-Broadband Service Manager
Re: fibre speeds now dropping to 0 since unlimited launch
15-01-2013 11:18 PM
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This just done through wifi on the pad
Re: fibre speeds now dropping to 0 since unlimited launch
16-01-2013 10:42 AM
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I've passed the fault back to our suppliers to let them know it's still an issue. Our faults team should be getting back to you ASAP, we'll just need to keep pushing through with the faults process but I'm sure we'll get there.
Re: fibre speeds now dropping to 0 since unlimited launch
23-01-2013 1:49 PM
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Re: fibre speeds now dropping to 0 since unlimited launch
23-01-2013 2:59 PM
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I'm going to look over this with a member of our faults team shortly. Obviously our priority will be to arrange another visit with you ASAP.
We realise you've not been able to use the service properly for a few weeks now so I'll make sure we credit you appropriately when this has been fixed.
Adam
EDIT: We'll be talking to BT about this shortly, one of our best experienced faults agent's is on the case so I'll make sure we keep you posted.
Re: fibre speeds now dropping to 0 since unlimited launch
23-01-2013 3:55 PM
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Thanks I'm not that up on this technology but it couldn't be to do like some other people are having with this pl gateway? I've also got a static Ip from adsl days could this cause any problems? I don't need a static ip anymore as I use cloud apps now.
adie:quote
Re: fibre speeds now dropping to 0 since unlimited launch
23-01-2013 4:10 PM
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No the IP itself isn't directly related to issues like this so I severely doubt it's going to be that, I doubt it's a gateway issue partially down to the timings involved but mainly as to how much you're connection speeds have been impacted.
My colleague in faults has just let me know that the engineer didn't arrive due to resourcing problems in your area I'm afraid, however another appointment has been offered for this Friday, the 25th between 08:00 and 13:00 would that be OK.
Adam
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