WLM Remote Assistance - traffic shaping

[#1]

What classification does Remote Assistance traffic fall into regarding traffic shaping thesedays ?
( I am on BBYW Opt. 2)
I had a terrible slow experience last night, and whilst there could be many causes of this,
I started to suspect that it was traffic shaped to within an inch of its life ....

[#2]

It shouldn't have been.
As long as we're detected it as RDP traffic, it should be "Gold" with no rate limits.

[#3]

Thanks, James, and I appreciate the response ...
A tricky one to diagnose ( I use it quiet infrequently ), but at least I know now what should be happening on the PN side ...

[#4]

You can use Wireshark to identify how we're actually prioritising your traffic.
There's a guide here showing you how to interpret the data.

[#5]

Good idea - I will do that next time to see whats afoot ...