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Visual Radius - Possible to view
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- Re: Visual Radius - Possible to view
Visual Radius - Possible to view
07-11-2011 9:42 PM
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Pretty much as the topic says, are we able to view our own visual radius anywhere, or is this staff only access?
Currently have a stability issue, and I'm looking for a way to see the timeline of my disconnects.
Cheers
Currently have a stability issue, and I'm looking for a way to see the timeline of my disconnects.
Cheers
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Re: Visual Radius - Possible to view
07-11-2011 9:51 PM
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It is staff only access
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Re: Visual Radius - Possible to view
07-11-2011 9:52 PM
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Shame, But thanks for the rapid reply Now just to wait for the support staff to reply to the ticket (Do you know if they work 24 hours, or is support shut at 6pm?)
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Re: Visual Radius - Possible to view
07-11-2011 9:59 PM
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Theres people working tickets 24/7, but it depends how busy the call centre is...
If theres people on the phone all night, they do less tickets, for example.
Also its worth noting that its just a generic frontline team working nights, rather than the specific teams (like networks, faults, etc..) if i remember rightly.
Regards
If theres people on the phone all night, they do less tickets, for example.
Also its worth noting that its just a generic frontline team working nights, rather than the specific teams (like networks, faults, etc..) if i remember rightly.
Regards
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Re: Visual Radius - Possible to view
07-11-2011 10:05 PM
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Ok, thanks again for the quick reply
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Re: Visual Radius - Possible to view
08-11-2011 10:30 AM
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Hi Wannabeuk,
There were a lot of disconnections yesterday, but seemed to go steady from about 9pm. Did you make any changes, or are you aware of what any of these disconections could have been down to?
Jojo
There were a lot of disconnections yesterday, but seemed to go steady from about 9pm. Did you make any changes, or are you aware of what any of these disconections could have been down to?
Jojo
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- Re: Visual Radius - Possible to view