Speed Issues [Question ID: 46831058]
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- Speed Issues [Question ID: 46831058]
Speed Issues [Question ID: 46831058]
21-09-2011 12:25 PM
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My router stats look like this:
But I am getting speed test results like this:
It's fluctuating a bit but it's generally around the 4.5mbps mark, where I would normally be getting 7+. This just started in the last few days. It's a pain to be honest because it's stopped me being able to stream HD video content or communicate clearly using voice apps. If someone from plus support could assure me this is being looked at it would be much appreciated, as I have been through the procedure before and it always seems to take some prodding and poking to get the ball rolling.
I have checked all the basic stuff, such as connections in the home, filters, noise on the line. There is no noise on the line and nothing has changed here, so I have a hard time believing that the issue is at my end. Are there larger problems afoot in the North West? My friend in Salford, who is also a plusnet customer is having some issues right now as well.
Here's a pingback result, too. Ping is actually alright it seems:
Tracing route to bbc.co.uk [212.58.241.131]
over a maximum of 30 hops:
0 Tim-PC.home [192.168.1.2]
1 * voyager.home [192.168.1.1]
2 lo0-central2.ptn-ag04.plus.net [195.166.130.23]
3 gi2-5-421.ptn-gw01.plus.net [84.92.2.137]
4 po4.ptn-gw02.plus.net [212.159.1.139]
5 po6.thn-gw1.plus.net [212.159.1.136]
6 po4.thn-gw2.plus.net [212.159.1.135]
7 rt0.thdo.bbc.co.uk [212.58.239.25]
8 212.58.238.133
9 bbc.co.uk [212.58.241.131]
Computing statistics for 45 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Tim-PC.home [192.168.1.2]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% voyager.home [192.168.1.1]
0/ 100 = 0% |
2 30ms 0/ 100 = 0% 0/ 100 = 0% lo0-central2.ptn-ag04.plus.net [19
5.166.130.23]
0/ 100 = 0% |
3 30ms 0/ 100 = 0% 0/ 100 = 0% gi2-5-421.ptn-gw01.plus.net [84.92
.2.137]
0/ 100 = 0% |
4 32ms 0/ 100 = 0% 0/ 100 = 0% po4.ptn-gw02.plus.net [212.159.1.1
39]
0/ 100 = 0% |
5 33ms 0/ 100 = 0% 0/ 100 = 0% po6.thn-gw1.plus.net [212.159.1.13
6]
0/ 100 = 0% |
6 35ms 0/ 100 = 0% 0/ 100 = 0% po4.thn-gw2.plus.net [212.159.1.13
5]
0/ 100 = 0% |
7 29ms 0/ 100 = 0% 0/ 100 = 0% rt0.thdo.bbc.co.uk [212.58.239.25]
0/ 100 = 0% |
8 29ms 0/ 100 = 0% 0/ 100 = 0% 212.58.238.133
0/ 100 = 0% |
9 27ms 0/ 100 = 0% 0/ 100 = 0% bbc.co.uk [212.58.241.131]
Trace complete.
My question ID is: 46831058
Thanks again.
Re: Speed Issues [Question ID: 46831058]
21-09-2011 1:07 PM
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I'm sorry to hear about the issues with your connection speeds. I've run some basic checks on your account and some line tests and can't see an obvious cause so we'll need to investigate this as a fault.
As per my reply to the ticket you raised to the CSC could you log this one via the fault checker https://portal.plus.net/apps/kbdfaults and I'll be more than happy to help if you reply back after doing that.
Cheers,
Adam.
Re: Speed Issues [Question ID: 46831058]
21-09-2011 1:25 PM
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Cheers.
Re: Speed Issues [Question ID: 46831058]
21-09-2011 1:27 PM
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Thanks!!!
Question ID: 46810498
Re: Speed Issues [Question ID: 46831058]
21-09-2011 1:29 PM
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Re: Speed Issues [Question ID: 46831058]
21-09-2011 2:01 PM
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Quote can we just skip the rubbish and get to the line test?
We can't force you to do basic checks like, try and alternate router or swap your filters but if you don't and an engineer visits and finds a fault with your equipment it could end up in charges for yourself which I'm sure you'd rather not pay.
Re: Speed Issues [Question ID: 46831058]
22-09-2011 9:33 AM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Speed Issues [Question ID: 46831058]
23-09-2011 11:42 AM
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Re: Speed Issues [Question ID: 46831058]
25-09-2011 1:39 PM
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Perhaps PlusNet might send an engineer out to check the wiring out here? As they seem to be saying everything is fine at their end and I'm baffled trying to find a mistake here, to be honest.
Seems to fluctuate a lot right now, ping tends to shoot up too see:
Re: Speed Issues [Question ID: 46831058]
26-09-2011 9:59 AM
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I've run a check on the BT site for any results from the BT speed tester, but there aren't any showing - have you run any since the previous test above? Unfortunately we can't use results from speedtest.net in the same way. If you could update the ticket with some results from http://www.speedtester.bt.com we'll add them to the fault information and get this chased for you.
Re: Speed Issues [Question ID: 46831058]
26-09-2011 10:24 AM
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One thing I must point out is that while things have improved a bit, touching the 6mbps area, if the connection drops, my speeds drop right back down to 1mbps or below, taking hours to climb back up. Although it's still not touching the 7+ I used to get.
Thanks.
Re: Speed Issues [Question ID: 46831058]
26-09-2011 10:39 AM
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Quote from: Timbob Although it's still not touching the 7+ I used to get.
You won't get more than 7 while your IP profile is 6500. The sync rate of 7616 suggests that interleaving is on at the moment.
Jojo
Re: Speed Issues [Question ID: 46831058]
26-09-2011 11:36 AM
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However. It is still dropping and slowing right down a lot.
Re: Speed Issues [Question ID: 46831058]
26-09-2011 12:18 PM
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Although there were a few disconnections yesterday it seems a lot better since last night. I reckon you shold leave things as they are now and see if the stability increases.
Jojo
Re: Speed Issues [Question ID: 46831058]
26-09-2011 12:44 PM
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Am I still being moved to ADSL2 by the by?
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- Speed Issues [Question ID: 46831058]