Speed Issues [Question ID: 46831058]

[#1]

So did you manage to take the money?

[#2]

Hi Timbob,
Yes, sorted that now, router is ordered.
Jojo

[#3]

Okay, so I am back to report that this is not going away. Having been moved to ADSL2 and given a new router, having left it for a while to see how it does, the instability persists. The connection will be fine for a while, then start to become choppy and unstable. Streaming video will happen in a 'choppy' fashion, with chunks of the data being downloaded in short bursts; online gaming will be laggy and sluggish; when I run speed tests I can literally sharp spikes in the fluctuating downstream chart. Something is up and we didn't get to the bottom of it before. Again, I've checked all the standard stuff: no noise on my line, used different microfilters etc (my router plugs in at the test socket), and I've left things a while to see how it goes. It's just persistently unstable.

I've opened a new question through the fault checker (48328859), because the old one (46837723) was closed.
Perhaps an openreach visit is required at this point?

[#4]

Hi timbob,
Your connection doesn't seem to be dropping much from here. You didn't mention whether it was a wired or wireless connection?
Jojo

[#5]

It's wired. The main PC connects directly to the router which is plugged into the test socket. The connection isn't dropping, it's just slowing down and becoming 'choppy' at random times.

[#6]

Quote from: Timbob

... it's just slowing down and becoming 'choppy' at random times.

Have a look here for some tips. Is it possible that something on your computer could be running in the background, updates etc.?
Jojo

[#7]

Not really. I don't think it's an issue that's local to my PC. If anything, the BT speed check makes this point quite clear.
This whole situation is just really weird. I experienced  flawless service for months and months since the last openreach visit sorted out the grounding of the line, which was causing noise through the handset. Then suddenly, back when I started this thread, it's as though there is some bizarre random packet loss or random throttling of the connection going on. I'm sorry I can't be more specific but I am out of ideas.

[#8]

Hi Timbob,
Does it seem specific to a particular gateway? You can find out which one you're connected to at http://usertools.plus.net/@gateway - try disconnecting and reconnecting onto a different one and see if that makes a difference.