Some Advice On Speed v SNR Margin
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- Re: Some Advice On Speed v SNR Margin
Some Advice On Speed v SNR Margin
01-07-2008 6:20 PM
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I can see the exchange from my window and it's very close and the engineer indicated that the line is practically direct.
He asked what my stats were:
Quote Local Line Atten.: 2.0 dB
Remote Line Atten.: 4.5 dB
Local SNR Margin: 13.5 dB
Remote SNR Margin: 26.0 dB
He then said that my speed would increase and I'd probably sync higher if I requested my SNR to be reduced to 6dB.
Is this true? If so, is it something PN can do? Is it worth it?
P.S. No complaints of my current service and it is very stable.
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Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Some Advice On Speed v SNR Margin
01-07-2008 6:23 PM
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Re: Some Advice On Speed v SNR Margin
01-07-2008 11:24 PM
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Re: Some Advice On Speed v SNR Margin
02-07-2008 12:30 PM
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I think I will raise a ticket but, before I do, is the connection liable to become unstablle &, if I am not ahppy, can it be raised back up again?
Thanks again.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Some Advice On Speed v SNR Margin
02-07-2008 1:55 PM
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Re: Some Advice On Speed v SNR Margin
02-07-2008 3:05 PM
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I'll raise a ticket for this,
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Some Advice On Speed v SNR Margin
02-07-2008 3:50 PM
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I raised a ticket (25524670 ) and got the following response:
Quote Dear Mr xxx,
Thanks for your query
I would suggest trying to keep the router plugged into the master socket and switched on for at least 3 days continuously. this will very likely to stablise the connection, update your connection IP profile and keep the noise margin down.
If the noise margin still more than 12, please make sure that you've tried it on the master socket after disconnecting any other phone/set-top box from the phone line and see if that makes any difference.
if you've tried both of these options and was unable to reduce the SNR, you can then raise a fault on your Broadband account at http://faults.plus.net explaining the reasons of this request.
The following websites might be helpful as well:
http://www.plus.net/support/broadband/troubleshooting/test_socket.shtml
http://www.kitz.co.uk/adsl/lowSNR.htm
Kind regards,
Do I really have to go through all the above. I have not got a fault and never mentioned fault in my ticket but I did give the links to this thread and the other mentioned above.
My modem is plugged into the master socket. Not sure how they expect the noise margin to reduce?
I still wonder whether the guys at CS really do read the tickets thoroughly and understand what's been asked of them
Cheers.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Some Advice On Speed v SNR Margin
02-07-2008 3:53 PM
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Your best bet though, is to raise a speed fault via the faults troubleshooter as that will go through to our faults team, who'll be able to raise your request accordingly to BT.
Re: Some Advice On Speed v SNR Margin
02-07-2008 3:57 PM
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Previous posts have said that one can request a drop in SNR margin. Is anyone else aware that you have to report it as a fault first?
Perhaps I'll just leave things as they are.
Cheers
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Some Advice On Speed v SNR Margin
02-07-2008 4:03 PM
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The reason why I'm suggesting to use the faults checker is because this will go straight through to the analysts that are responsible for handling faults. Otherwise it'll just go to a standard technical support analyst who would necessarily have the experience in faults to address your query accordingly.
Re: Some Advice On Speed v SNR Margin
02-07-2008 4:10 PM
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I think I'll leave things as they are. 'If it ain't broke, don't fix it'.
If I get the SNR reduced and the connection becomes unstable then I'll only have to go through the same proceedure to get it rectified and I don't think it's worth the hassle.
I am satisfied with the conection I have and the service I receive
I just know I used to sync higher and wonder what I could, potentially, have achieved.
No harm done and thanks again for all the advice.
Cheers.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Some Advice On Speed v SNR Margin
02-07-2008 4:40 PM
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- Re: Some Advice On Speed v SNR Margin