Slow speeds
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- Re: Slow speeds
Slow speeds
24-01-2014 3:43 PM
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Any advice would be appreciated.
Den.
Re: Slow speeds
24-01-2014 3:56 PM
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The speed profile on our systems wasn't in-line with BT's, that means traffic management wouldn't have been working as expected and could have accounted for the drop in download speeds.
I've updated that for you so please let me know you're still experiencing the same issue.
Re: Slow speeds
24-01-2014 4:09 PM
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Just done another speedtest still getting reduced speeds upload is now only 0.03
Do I need to turn on/off router ?
Thanks
Den.
Re: Slow speeds
24-01-2014 4:57 PM
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Download still 2.89 upload now 0.01
Thanks
Den.
Re: Slow speeds
24-01-2014 5:23 PM
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Do I need to raise a ticket seems common practice to raise a tickets every couple/few months to sort out my ongoing speed issues?
Thanks
Den.
Re: Slow speeds
24-01-2014 5:25 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Slow speeds
24-01-2014 5:49 PM
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Have tried several times inputting my username and password which is located at the bottom of my router but getting the same message as below so cant post the info?
The username or password you've entered is incorrect. Please check and try again.
ps will my username be the same as the one I use for logging in to the membercentre / emails?
thanks.
Den.
Re: Slow speeds
24-01-2014 5:56 PM
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Username admin
Password Serial Number
Note they are case sensitive
http://www.plus.net/support/broadband/hardware/technicolor-582n-faqs.shtml#userPass
Re: Slow speeds
24-01-2014 6:01 PM
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Hope this is the info you are looking for.
DSL Connection
Link Information
Uptime: 1 day, 18:44:14
DSL Type: ITU-T G.992.1
Bandwidth (Up/Down) [kbps/kbps]: 448 / 3.776
Data Transferred (Sent/Received) [MB/GB]: 810,93 / 1,99
Output Power (Up/Down) [dBm]: 12,3 / 18,7
Line Attenuation (Up/Down) [dB]: 27,0 / 48,0
SN Margin (Up/Down) [dB]: 20,0 / 11,3
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / TSTC
Loss of Framing (Local/Remote): 0 / -
Loss of Signal (Local/Remote): 0 / -
Loss of Power (Local/Remote): 0 / -
Loss of Link (Remote): -
Error Seconds (Local/Remote): 2.124 / -
FEC Errors (Up/Down): 59 / 95.682
CRC Errors (Up/Down): 2 / 159
HEC Errors (Up/Down): - / 159 / 983
[Moderator's note by Jim (Oldjim) post tidied up ]
Re: Slow speeds
24-01-2014 6:18 PM
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Now reading download 2.89
upload 0.20
ping 66
Broadband Speed Test Results
Re: Slow speeds
24-01-2014 6:23 PM
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Download Speed
2.74 Mbps
0 Mbps 7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 2.74 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :3.78 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 3 Mbps
Re: Slow speeds
24-01-2014 6:29 PM
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Re: Slow speeds
24-01-2014 6:53 PM
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The IP Profile is set as described here: http://www.plus.net/support/broadband/speed_guide/broadband_terminology.shtml#ipProfile
Unfortunately the BT systems, while they can be very quick to push the IP Profile down in the event of a lower than normal sync speed, can take up to 5 days to put them back up.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Slow speeds
24-01-2014 7:01 PM
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Yes the exchange is Purleigh.
Thanks.
Den.
Re: Slow speeds
24-01-2014 7:16 PM
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thanks in advance
Den.
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