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Slow broadband for past week.
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Slow broadband for past week.
27-12-2015 3:20 PM
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The past week my broadband has been incredibly temperamental, originally I thought it was an issue with my Ethernet cable, but Wireless devices are also experiencing issues.
The connection is fine for periods and I have no trouble loading up webpages, streaming and downloading. However more often then not I will have connectivity issues and a webpage will not load, it feels like the speed drops right off, despite the router saying I am connected.
Is it possible to request a line check of some sort, to see if the guys on your end can identify any problems with the router or if there is an issue in my area?
The connection is fine for periods and I have no trouble loading up webpages, streaming and downloading. However more often then not I will have connectivity issues and a webpage will not load, it feels like the speed drops right off, despite the router saying I am connected.
Is it possible to request a line check of some sort, to see if the guys on your end can identify any problems with the router or if there is an issue in my area?
Message 1 of 9
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Re: Slow broadband for past week.
28-12-2015 10:05 PM
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If a line check is not possible, can anyone provide any solutions?
Message 2 of 9
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Re: Slow broadband for past week.
28-12-2015 11:30 PM
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Have you followed any of the self help checks? http://www.plus.net/help/broadband/ Reset the router? What about the router stats?
Message 3 of 9
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Re: Slow broadband for past week.
29-12-2015 10:42 AM
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Hi drenai,
Diagnostic tests are all passing so I'd just go ahead and report a fault: http://faults.plus.net
Diagnostic tests are all passing so I'd just go ahead and report a fault: http://faults.plus.net
Message 4 of 9
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Re: Slow broadband for past week.
29-12-2015 8:38 PM
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Here are my router stats if it can help anyone:
Uptime: 0 days, 9:51:15
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 1.276 / 7.673
Data Transferred (Sent/Received) [GB/GB]: 5,54 / 58,19
Output Power (Up/Down) [dBm]: 12,6 / 0,0
Line Attenuation (Up/Down) [dB]: 22,3 / 39,0
SN Margin (Up/Down) [dB]: 7,5 / 4,9
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 36 / 0
Loss of Signal (Local/Remote): 15 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 62.288 / 3
FEC Errors (Up/Down): 0 / 177.784
CRC Errors (Up/Down): 212 / 570
HEC Errors (Up/Down): 139 / 13.690
Uptime: 0 days, 9:51:15
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 1.276 / 7.673
Data Transferred (Sent/Received) [GB/GB]: 5,54 / 58,19
Output Power (Up/Down) [dBm]: 12,6 / 0,0
Line Attenuation (Up/Down) [dB]: 22,3 / 39,0
SN Margin (Up/Down) [dB]: 7,5 / 4,9
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 36 / 0
Loss of Signal (Local/Remote): 15 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 62.288 / 3
FEC Errors (Up/Down): 0 / 177.784
CRC Errors (Up/Down): 212 / 570
HEC Errors (Up/Down): 139 / 13.690
Message 5 of 9
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Re: Slow broadband for past week.
30-12-2015 12:16 PM
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Hi there, what I would need you to do is to raise this as a fault using the link http://faults.plus.net.
I have checked the connection and this is currently showing that there are a few drops in the connection. To be able to accurately diagnose this our faults team need to look at this for you.
I have checked the connection and this is currently showing that there are a few drops in the connection. To be able to accurately diagnose this our faults team need to look at this for you.
Message 6 of 9
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Re: Slow broadband for past week.
01-01-2016 9:30 PM
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I've worked myself through the fault list till I got to the router part. I originally presumed this may be the issue because it has been loud and making very audible sounds recently, I did however think nothing of this at first because it did still work - to some extent.
How would I go about ordering a replacement official Plusnet router?
How would I go about ordering a replacement official Plusnet router?
Message 7 of 9
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Re: Slow broadband for past week.
02-01-2016 11:59 AM
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Message 8 of 9
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Re: Slow broadband for past week.
02-01-2016 4:40 PM
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Brilliant, I will do just that. Thank you very much.
Message 9 of 9
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