Large Data Usage
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Large Data Usage
20-12-2015 2:00 PM
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I used a lot of data earlier in the month when I updated Android on two devices, but haven't used a great deal since.
I do use BBC iPlayer quite often, but download after midnight, so this shouldn't count towards my chargeable data usage.
The data usage is fairly minor when the house in empty, so I am confident that nobody who shouldn't be using my router is using it, but I've changed the password just in case.
The data usage shown is mostly streaming, but very little iPlayer should count for this, because I download after midnight. The data usage also shows 2GB for Thursday, which I find very hard to believe.
I have run a virus scan on my PC and this hasn't found anything.
I started using Chromecast over the weekend, but only to stream downloaded iPlayer programmes to my TV. The Chromecast is turned off when I'm not actually streaming.
Has anybody else noticed large data usage recently? Could it be a problem with my account?
Re: Large Data Usage
20-12-2015 4:36 PM
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I have only gone over the limit once, which was because a tablet automatically downloaded the new Android operating system twice, without me realising it.
I wondered if the Plusnet data usage was correctly monitoring the data usage, since I am now using 25% more data without any increase or differing use of the internet.
Like you I have ruled out anyone else using my broadband. I don't stream, only the odd youtube clip, but I have 25% showing in "other" on my stats. I have run virus and malware scans and found nothing.
I only use Windows update and virus/malware updates during the free time after midnight.
Some other things that it could be are:
The timing of the free time Midnight to 8am. Are Plusnets clocks set exactly. I know tracking isn't shown in real time and there is a delay.
I made a software update around 5 minutes past Midnight and noticed on the stats that the free usage wasn't enough data to cover the size of the update, and my charged for data for that day was increased from the normal usage range. So I suspect part of the update usage split across the paid for usage and the free time usage, despite not starting the update until past Midnight.
If you have any computers using Windows 10 then they automatically update unless you use wireless connection and set it to a metered connection. If you use a cable to connect to the router then you can't turn off the updates, so this will be using data you may not be aware of. There has just recently been a big several GB Windows 10 update released.
The other thought was Plusnet wanted to get shut of the old legacy products and move people onto unlimited products, and thats why my usage has increased 25%
Re: Large Data Usage
20-12-2015 10:17 PM
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I didn't realise the 10GB package is a legacy package.
I'm not using Win10 yet, but I do download the monthly Windows updates during the chargeable time.
Re: Large Data Usage
21-12-2015 12:51 PM
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Quote I'm not using Win10 yet, but I do download the monthly Windows updates during the chargeable time.
Windows automatically downloaded the Windows 10 update for me without me requesting it, around 3GB and since then there's been a similar sized update for it too.
The switchover times between free and paid for time are something we're very careful about, you might actually see that some usage between these times *isn't* accounted for just to be on the safe side.
What usage does your router show as being used?
Re: Large Data Usage
21-12-2015 9:11 PM
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Thanks for looking at my usage. I'm not surprised by a steady increase, but the 2GB I apparently used on Thursday is concerning. I suppose it could be Win10 being downloaded, but I haven't been given any notification of it happening.
I haven't looked at my router stats. I'll see if I can figure out how to do it later.
Is there a way to view usage by the hour, or split a day's usage into types, using your website?
Rob
Re: Large Data Usage
21-12-2015 11:41 PM
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What does "other" cover in the data usage breakdown. FAQ state "Activities that do not fit into any of the above categories".
The only thing I can think of are Windows updates and virus/malware definitions updates, which I don't have set to automatic download, so I can do them during the Free time. But I still have 25% usage during the paid for time.
Re: Large Data Usage
22-12-2015 12:58 AM
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Quote from: steed What does "other" cover in the data usage breakdown.
In short, everything that isn't included above it, OR anything that isn't correctly classified as such. For example running SFTP on a non-standard port, would highly likely hit "other" because as far as plusnet's system is concerned, it has no idea what the traffic "is"
An example, mine states for this month:
Quote Gaming 11.08MB 2.23MB 13.31MB
Which is categorically wrong, as I know I spent several hours on "ARK" on Sat & Sun Night (It's likely that game traffic got bundled under Other, or another category)
Re: Large Data Usage
24-12-2015 9:33 AM
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I don't mind switching to an unlimited package if I'm sure I'm using it.
Is there a way to view usage by the hour, or split a day's usage into types?
Re: Large Data Usage
24-12-2015 10:01 AM
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Re: Large Data Usage
24-12-2015 10:03 AM
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Quote from: Rob I don't mind switching to an unlimited package if I'm sure I'm using it.
I am in the same position.
What is an average data usage for a few hours of web surfing sites a day. Sites like Amazon, eBay, MSE, Hotudeals. Nothing media intensive.
Re: Large Data Usage
30-12-2015 12:36 AM
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Re: Large Data Usage
02-01-2016 7:37 PM
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Then there's Win10 updates - requested or not, its down loading to all eligible platforms, unless you've specifically taken steps to stop it.
Having installed WIN10, unless you've taken steps to stop it, I suspect that your PC will be 'serving' updates to other PCs on the internet - go take a look at the advanced update settings.
There seems to be no concern or respect for user's bandwidth these days amongst content provides, as there appears to be a general expectation that everyone is on unmetered services.
When I switched to unlimited, it was cheaper than my previous limited service. If you want to upgrade, do not use the portal based account change options. Ring up COTS (aka Customer Retentions / I want to leave team) and ask for a deal.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Large Data Usage
03-01-2016 3:35 PM
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I've reported the problem with casting downloads to Auntie Beeb.
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