SNR and Interleaving

[#1]

The interleaving request has successfully gone through. Are there any updates on the SNR reset situation?

[#2]

I'm working with out suppliers system help desk on that. There's no ETA I'm afraid so I'll get back to you when I have some news on that.

[#3]

Ok Adam, I really appreciate that.

[#4]

Good news, an SNR reset is in progress at the moment. This is being done manually and may take around 2 hours to complete.

[#5]

Thanks Adam! That's gone through!

[#6]

Excellent

[#7]

Thanks for all the help! You can help other people now!

[#8]

It looks like having interleaving turned off has got the SNR increased to 9dB. Could interleaving be turned back on?

[#9]

I can for one last time, but for things like SNR resets and interleaving orders in future I'll have to ask you to raise a ticket I'm afraid as I've been doing these for you on a daily basis for a while now.

[#10]

At what point do BT say enough is enough and say interleaving must be left on and no more SNR reset orders will be accepted? This user must be getting close (I was thinking that before I saw your post).

[#11]

BT don't it's not really possible for them to have that level of awareness considering the number of automated orders that they're systems handle.

[#12]

Don't worry then Adam. I'll raise a ticket. I'll let you get on.

[#13]

I wasn't aware there was a limit, I'll leave it now.