Regular drop outs

[#1]

@JahPete Report a phone fault first, if nothing comes of that, then report a broadband fault. There is something wrong with Openreach's equipment/circuits.

[#2]

Hi again,

Since my last message we haven't experienced any dropouts (to my knowledge)..... However, the connection speed has been getting progressively slower.... It always used to connect around the 20 Mbps mark, but has recently gone from 15 and today it registered as 13 Mbps.... Coincidences?   Cheers.... Pete.

[#3]

@JahPete From that last comment, I would suggest the issue is still not solved.

Can you post current WAN logs and Help Desk, please?

[#4]

1. Product name:	Plusnet Hub
2. Serial number:	+081441+NQ83933754
3. Firmware version:	Software version 4.7.5.1.83.8.289.1.3 Last updated 06/12/21
4. Board version:	Plusnet Hub One
5. DSL uptime:	3 days, 20:55:29
6. Data rate:	6655 / 17196
7. Maximum data rate:	6655 / 35224
8. Noise margin:	5.9 / 16.6
9. Line attenuation:	26.2 / 24.4
10. Signal attenuation:	26.2 / 21.8
11. Data sent/received:	7.2 GB / 20.7 GB
12. Broadband username:
13. 2.4 GHz Wireless network/SSID:	PLUSNET-PTS3
14. 2.4 GHz Wireless connections:	Enabled (802.11 b/g/n (up to 144 Mb/s))
15. 2.4 GHz Wireless security:	WPA2
16. 2.4 GHz Wireless channel:	Automatic (Smart Wireless)
17. 5 GHz Wireless network/SSID:	PLUSNET-PTS3-5ghZ
18. 5 GHz Wireless connections:	Enabled (802.11 a/n/ac (up to 1300 Mb/s))
19. 5 GHz Wireless security:	WPA2
20. 5 GHz Wireless channel:	Automatic (Smart Wireless)
21. Firewall:	Default
22. MAC Address:	e8:ad:a6:d9:af:9c
23. Modulation:	G.993.2 Annex B
24. Software variant:	AA
25. Boot loader:	1.0.0

[#5]

19:25:09, 20 Mar.	( 132.410000) WAN operating mode is VDSL
19:25:09, 20 Mar.	( 132.400000) Last WAN operating mode was VDSL
19:25:08, 20 Mar.	( 131.020000) PPP IPCP Receive Configuration ACK
19:25:08, 20 Mar.	( 131.020000) PPP IPCP Send Configuration Request
19:25:08, 20 Mar.	( 131.010000) PPP IPCP Receive Configuration NAK
19:25:08, 20 Mar.	( 131.010000) PPP IPCP Send Configuration ACK
19:25:08, 20 Mar.	( 131.010000) PPP IPCP Receive Configuration Request
19:25:08, 20 Mar.	( 131.000000) PPP IPCP Send Configuration Request
19:25:06, 20 Mar.	( 129.790000) PPPoE is up -​ Down Rate=17196Kbps, Up Rate=6655Kbps; SNR Margin Down=16.2dB, Up=5.9dB
19:25:06, 20 Mar.	( 129.780000) CHAP authentication successful
19:25:06, 20 Mar.	( 129.750000) CHAP Receive Challenge
19:25:06, 20 Mar.	( 129.750000) Starting CHAP authentication with peer
19:25:06, 20 Mar.	( 129.740000) PPP LCP Receive Configuration ACK
19:25:06, 20 Mar.	( 129.740000) PPP LCP Send Configuration Request
19:25:06, 20 Mar.	( 129.730000) PPP LCP Receive Configuration Reject
19:25:06, 20 Mar.	( 129.730000) PPP LCP Send Configuration ACK
19:25:06, 20 Mar.	( 129.730000) PPP LCP Receive Configuration Request
19:25:06, 20 Mar.	( 129.730000) PPP LCP Send Configuration Request
19:24:16, 20 Mar.	( 79.640000) PTM over DSL is up
19:23:32, 20 Mar.	( 35.090000) WAN Auto-​sensing running.
19:22:26, 20 Mar.	(6947765.320000) PPP LCP Send Termination Request [User request]
02:23:12, 20 Mar.	(6886613.620000) WAN operating mode is VDSL
02:23:12, 20 Mar.	(6886613.620000) Last WAN operating mode was VDSL
02:23:11, 20 Mar.	(6886612.440000) PPP IPCP Receive Configuration ACK
02:23:11, 20 Mar.	(6886612.430000) PPP IPCP Send Configuration Request
02:23:11, 20 Mar.	(6886612.420000) PPP IPCP Receive Configuration NAK
02:23:10, 20 Mar.	(6886611.970000) PPP IPCP Send Configuration ACK
02:23:10, 20 Mar.	(6886611.970000) PPP IPCP Receive Configuration Request
02:23:10, 20 Mar.	(6886611.960000) PPP IPCP Send Configuration Request
02:23:09, 20 Mar.	(6886610.930000) PPPoE is up -​ Down Rate=17196Kbps, Up Rate=6353Kbps; SNR Margin Down=15.9dB, Up=6.0dB
02:23:09, 20 Mar.	(6886610.920000) CHAP authentication successful
02:23:09, 20 Mar.	(6886610.870000) CHAP Receive Challenge
02:23:09, 20 Mar.	(6886610.870000) Starting CHAP authentication with peer
02:23:09, 20 Mar.	(6886610.870000) PPP LCP Receive Configuration ACK
02:23:09, 20 Mar.	(6886610.870000) PPP LCP Send Configuration Request
02:23:09, 20 Mar.	(6886610.860000) PPP LCP Receive Configuration Reject
02:23:09, 20 Mar.	(6886610.860000) PPP LCP Send Configuration ACK
02:23:09, 20 Mar.	(6886610.860000) PPP LCP Receive Configuration Request
02:23:09, 20 Mar.	(6886610.860000) PPP LCP Send Configuration Request
02:22:19, 20 Mar.	(6886561.070000) PTM over DSL is up
02:21:46, 20 Mar.	(6886528.220000) PTM over DSL is down after 1044 minutes uptime
02:21:46, 20 Mar.	(6886528.210000) PPPoE is down after 1044 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
02:21:43, 20 Mar.	(6886525.220000) PPP LCP Send Termination Request [User request]

[#6]

Cheers Pete. It appears, as you say, you have had no xDSL drops for about four days, but that horrendous downstream SNR is severely restricting your speed. I would be inclined to raise a BROADBAND fault.

[#7]

Hey there @JahPete I have done an snr reset for you so please monitor it and see how it goes for me!

[#8]

Hi,

Aha, I thought something had happened... I did a speed check last night and it was 26 Mbps.... Just done one now and it's 27.. 

So, thanks very much. 😊.. I'll do a weekly check to see if that continues... 

[#9]

No worries Let us know if you need anything else or let us know if it plays up again.