Product Change

[#1]

Hi
I changed products from 30gb usage to 80gb usage as it is well cheaper and more usage, it said it will be active for the next billing date (30th) today, but i checked then and it said up to 30gb usage only!
Please help!
Lee

[#2]

I believe that as the change is done by scripts these might not occur exactly at midnight, I'd sleep on it and check again in the morning.
As midnight - 8am doesn't count towards your usage anyway it's not going to affect anything.

[#3]

Oh cheers pal
adie:quote

[#4]

Well its fine now now got 80gb usage but for some reason im now on 1600mb (speedtest) and yesterday i was on on 2800mb!
Is this normal?

[#5]

check this https://portal.plus.net/my.html?action=data_transfer_speed does it say Current Line Speed 2000kbps

[#6]

Phone exchange:
    SKELMERSDALE
Estimated line speed:
    3.0 - Checked on 2009-11-24 18:16:02
Current line speed:
    2000

Its gone down! I wish they would of told me that i would lose a meg!

[#7]

Raise a ticket or PM a rep on here.
This is a known glitch

[#8]

Much appriciated Jim.

[#9]

I'll go give it a nudge now and add your username to the problem as an example of this happening. You should be back to normal speeds soon.

[#10]

Soon as in today or tomorrow?
Atm im on 1800mbs usually near 2900 and loading pages etc are taking longer than usual.

[#11]

Your profile on our side is back to 3500 so you should be seeing speeds nearer to that now. Try a disconnect/reconnect and give another speedtest a go.

[#12]

Wait a minute 
I dont mean to hijack your thread dude, sorry
But this is a known glitch?
Chris check mine aswel then please
MIght have somethign to do with my problem.. I recently swapped from Pro to Premium aswel hmmm!! 

[#13]

I've checked yours again and it's set to 4000 (which is correct compared to the IP Profile).

[#14]

Its fine now Chris, Many thanks 

[#15]

Quote from: Chris

I've checked yours again and it's set to 4000 (which is correct compared to the IP Profile).

Same, thanks. Just wanted to make sure