Issues with connecting to the internet
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Issues with connecting to the internet
17-10-2011 1:45 PM
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Looking through our question supports we have had some logs that have been included in some messages for us;
***Internal***
DSL: No info supplied but suggests sync
CLT: Pass
RADIUS: Empty
Summary: NCR - No TAM - Raise to BTW.
**internal**
Fault Type:NCR
Test Results: NCR
Fault Ref: 1-103721L
It'd be great to be able to access the web again, which isn't through a phone! So can any member of staff help me out on here or to try and get it resolved quicker for us since we're not having a great time at the moment.
Re: Issues with connecting to the internet
17-10-2011 2:51 PM
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Re: Issues with connecting to the internet
17-10-2011 4:19 PM
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David
Re: Issues with connecting to the internet
17-10-2011 4:51 PM
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jim:quote
Re: Issues with connecting to the internet
17-10-2011 4:51 PM
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Regarding the £60 fee, this will only be charged if the engineer finds a fault on equipment or wiring in your premises. If he finds a fault with the master socket, or anywhere outside the premises he'll either fix it or refer it to one of our supplier teams who will then get things sorted for you.
The latest update seems to be a request for an engineer to attend, so regarding the above as long as you've proved the fault still apparent with a router plugged into the master socket and everything else removed from the line then you've nothing to worry about. If you could update the ticket with times you'd be available for an engineer to attend (weekdays either from 8am - 1pm or 1pm - 6pm) we'll get it booked for you and get things sorted.
Re: Issues with connecting to the internet
17-10-2011 5:05 PM
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jim:quote
Re: Issues with connecting to the internet
18-10-2011 9:35 AM
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I've just been through the fault and rather than booking an engineer have referred it back to our suppliers. They've found an error on the exchange equipment which has been referred to a specialist team, I've been told they'll update me by 5pm so I'll let you know as soon as I hear anything.
Re: Issues with connecting to the internet
18-10-2011 9:50 AM
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jim:quote
Re: Issues with connecting to the internet
18-10-2011 11:32 AM
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Re: Issues with connecting to the internet
18-10-2011 5:06 PM
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Not a problem, glad we could help - sorry that we can't get any more information.
I've heard back from our suppliers as promised, though unfortunately there's nothing new at present - they have however advised that they'll supply more information in the morning so I'll be able to give you an update on where things are before lunch.
Re: Issues with connecting to the internet
18-10-2011 8:51 PM
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