Is it done? Syncing at 17319kbps but only downloading at 6.5 mbps
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Is it done? Syncing at 17319kbps but only downloading at 6.5 mbps
19-08-2009 7:45 PM
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I've been waiitng to go on this trial for a while and was very pleased to be notified
This is to confirm your order is progressing fine. It is due for completion on: 11/8/09
Our Reference:1-4156771049
The estimated speed for the upgrade is 14Mbps.
I was on holiday that week but it appears I had been migrated as I received an email adivising
Script User Automated Script Pool 9:05am, Tuesday 11th August 2009
We would like to inform you that your Help Assistant Question [ 28897850 ] has now been returned to the BOT - WBMC Migrations pool. A member of our Support Team will investigate your issue as soon as possible
My router, a Netgear DG834PN, advises a DownStream Connection Speed of 17319 kbps. Happy days I thought. However all the speed tests I have done, at http://www.thinkbroadband.com/speedtest/results/id/12507059814467615694.html, and the link from the plusnet member area consistently advise only a 6.5 mbps download. Is there something else either I or Plusnet need to do. I note the ticket is still open though it's unclear if there is any action outstanding.
ADSL Link Downstream Upstream
Connection Speed 17319 kbps 448 kbps
Line Attenuation 24.0 db 10.6 db
Noise Margin 6.6 db 25.0 db
Regards
Simon
Re: Is it done? Syncing at 17319kbps but only downloading at 6.5 mbps
19-08-2009 7:55 PM
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Just to add some more detail to my own post. Test results from http://www.speedtester.bt.com/ advises
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 17316 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 16950 kbps
Actual IP throughput achieved during the test was - 5975 kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 11.16:40.5:48.33 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic
Re: Is it done? Syncing at 17319kbps but only downloading at 6.5 mbps
19-08-2009 8:19 PM
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Re: Is it done? Syncing at 17319kbps but only downloading at 6.5 mbps
20-08-2009 10:22 AM
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Either way, I'll set it to 17000Kbps at our end and hopefully it improve the situation.
Re: Is it done? Syncing at 17319kbps but only downloading at 6.5 mbps
20-08-2009 10:25 AM
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Re: Is it done? Syncing at 17319kbps but only downloading at 6.5 mbps
20-08-2009 10:45 AM
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I can arrange for the upstream to be uncapped should rockhopper67 request so.
Re: Is it done? Syncing at 17319kbps but only downloading at 6.5 mbps
20-08-2009 12:50 PM
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Your DSL connection rate: 17600 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 16950 kbps
Actual IP throughput achieved during the test was - 3653 kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 27.73:29.48:42.79 (SBE:NBE:PBE)
Just 3.1mbps download from http://www.thinkbroadband.com/speedtest/results/id/125076832041631127088.html, 4.84mbps from http://www.speedtest.net/result/544333420.png and
Date Download Speed Upload Speed
Today 12:46 3174 kbps (397kB/s) 366 kbps (45.8kB/s)
Today 12:43 4615 kbps (577kB/s) 273 kbps (34.1kB/s)
Yesterday 19:26 6509 kbps (814kB/s) 280 kbps (35kB/s)
from http://www.mybroadbandspeed.co.uk. The 6509kbps was before the line speed change.
ADSL Link Downstream Upstream
Connection Speed 17603 kbps 448 kbps
Line Attenuation 24.0 db 10.6 db
Noise Margin 6.5 db 23.1 db
Will this improve by itself through training? Seems a long, long way to go to get up to ~14mb from 3mb.
Re: Is it done? Syncing at 17319kbps but only downloading at 6.5 mbps
20-08-2009 12:56 PM
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Re: Is it done? Syncing at 17319kbps but only downloading at 6.5 mbps
20-08-2009 1:04 PM
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Estimated line speed:
Not recorded (service activated before we introduced estimates).
Current line speed:
17000
Connected directly with an ethernet cable so not a WiFi issue.
Re: Is it done? Syncing at 17319kbps but only downloading at 6.5 mbps
20-08-2009 3:50 PM
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Re: Is it done? Syncing at 17319kbps but only downloading at 6.5 mbps
20-08-2009 8:55 PM
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Your DSL connection rate: 17576 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 8080 kbps
Actual IP throughput achieved during the test was - 6957 kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 12.61:23.46:63.94 (SBE:NBE:PBE
Sppedtest from http://www.mybroadbandspeed.co.uk/results/04740610.png Today 20:26 6973 kbps (872kB/s) 384 kbps (48kB/s) Share
Router stats largely unchanged at
ADSL Link Downstream Upstream
Connection Speed 17579 kbps 448 kbps
Line Attenuation 24.0 db 10.6 db
Noise Margin 6.5 db 25.4 db
Is it the case that if the router is reporting a sync of 17mB+ that it's using an appropriate ADSL2+ protocol. Frustratingly my router doesn't allow me to twiddle with it and posts elsewhere suggest router autoselects "best" protocol. I've reflashed it and rebooted it more times than I can count now with no obvious change (except having to reconfigure it each time)
Also. does the fact that I was on holiday when I was migrated have any detrimental effect, i.e. have I "missed" the training period? If yes, can it be restarted or will it happen automagically?
Thanks for the efforts of PlusNet support. I guess I knew this was a trial, and thus likely to cause to some issues, but the optimist in me hoped it would all just work and I'd get 16mB+. Is there anything else to be done here or is this the best possible outcome?
Re: Is it done? Syncing at 17319kbps but only downloading at 6.5 mbps
21-08-2009 7:31 AM
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Re: Is it done? Syncing at 17319kbps but only downloading at 6.5 mbps
21-08-2009 8:51 AM
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Re: Is it done? Syncing at 17319kbps but only downloading at 6.5 mbps
21-08-2009 3:50 PM
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The line is actually being profiled at 7150Kbps and we may need to wait for the weekend for it to update properly, afterwhich we can raise a case for a stuck profile if nothing's happened.
Re: Is it done? Syncing at 17319kbps but only downloading at 6.5 mbps
22-08-2009 10:31 AM
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Quote from: rockhopper67
Script User Automated Script Pool 9:05am, Tuesday 11th August 2009
We would like to inform you that your Help Assistant Question [ 28897850 ] has now been returned to the BOT - WBMC Migrations pool. A member of our Support Team will investigate your issue as soon as possible.
I think I'm in the same boat as Simon. I got the same message on the 10th. My download speed is around 6.5m, which is what it's been for years, but upload speed was roughly doubled, so I suspect the setting needs to be changed at the PN end?
I checked https://portal.plus.net/my.html?action=data_transfer_speed which read 7150
My DG834G (v3 as I remember) router info:
Firmware Version V4.01.30
ADSL Port
Network Type PPPoA
IP Subnet Mask 255.255.255.255
Gateway IP Address 195.166.128.93
Domain Name Server 212.159.6.10
212.159.6.9
Modem
ADSL Firmware Version 7.03.01.00
Modem Status Connected
DownStream Connection Speed 15227 kbps
UpStream Connection Speed 855 kbps
VPI 0
VCI 38
regards
Chris
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