I want to return
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Re: I want to return
31-01-2014 4:13 PM
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Not sure about the username moving, not sure if that's possible but we have a record on an internal wiki of usernames that we can add any necessary to
Re: I want to return
31-01-2014 8:37 PM
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Ive had two engineers visit and not one mentioned the fact the exchange is up the swany.
Ive had new face plate, modem, router and cables. Speeds bounce between 0.17 and 41 Mbps.
The router doesn't drop out but internet pages will not open.
Re: I want to return
06-02-2014 1:17 PM
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Re: I want to return
06-02-2014 1:25 PM
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The £50 activation fee that you mention is normally charged when you only take broadband (without phone). There is unfortunately no way around this.
You mention that you are still a Plusnet account holder, however, if you have left and gone to another service provider the account would normally be closed.
I have managed to locate an account and I would advise that you contact our Support Team on 0800 432 0200 to discuss this further. Please note that you will need your username and password ready to pass our security checks.
Re: I want to return
06-02-2014 1:40 PM
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Re: I want to return
06-02-2014 1:46 PM
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Ouch, sounds like a nasty accident! Good luck with the physio!
Re: I want to return
06-02-2014 9:01 PM
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Edit: Is there no way around it ? split it into 2 bills? I really regret leaving after what must be 5 or 6 years
Re: I want to return
26-02-2014 2:37 PM
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Re: I want to return
26-02-2014 3:20 PM
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Re: I want to return
26-02-2014 3:28 PM
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Once you provide us with the MAC Code then we will confirm once the order is placed and the appointment date will be based on engineer availability so it wouldn't be possible for me to confirm this to you now. To give you an idea though the minimum leadtime for a Fibre engineer is 5 working days from when we place the order. We will also confirm if the engineer will require access to the property or not as in some cases they may only need to attend to carry out external work. All of this will be confirmed to you when the order is placed.
Also, I can confirm that the Pro Add-On would not improve your connection or your experience with our Fibre service.
Re: I want to return
26-02-2014 3:32 PM
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Edit: Can one of the plusnet team clarify if i need an engineer or not as i'll be using the same equipment as i am now , with just changing login details.
Re: I want to return
27-02-2014 1:42 PM
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Re: I want to return
27-02-2014 4:54 PM
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Re: I want to return
27-02-2014 9:01 PM
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Re: I want to return
28-02-2014 3:50 PM
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