Drop in speed from 7mb to 0.5 mb
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- Re: Drop in speed from 7mb to 0.5 mb
Drop in speed from 7mb to 0.5 mb
16-10-2011 7:28 PM
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My broadband speed has dropped from 6/7mb to 0.5mb over the past few days my router is saying
DownStream Connection Speed 8128 kbps
UpStream Connection Speed 448 kbps
VPI 0
VCI 38
it is a netgear DG834PN, i have done several speed test at speedtest.net was getting a lot of connection problems on Thursday/Friday which i belive was known about, has this caused the massive drop in speed ?
Thanks for any help
P.S This is on a wireless conection
Re: Drop in speed from 7mb to 0.5 mb
16-10-2011 8:50 PM
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Re: Drop in speed from 7mb to 0.5 mb
16-10-2011 8:57 PM
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Re: Drop in speed from 7mb to 0.5 mb
16-10-2011 9:47 PM
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Quote Please run through the checks on http://faults.plus.net and if the fault's still apparent raise it through to us. Our faults agents will get on the case and get it sorted for you.
Have you completed the checks that PN asked you to do in the process of helping you
Here http://community.plus.net/forum/index.php/topic,99234.0.html
To be is to do - Kant
do be do be do - Sinatra
Re: Drop in speed from 7mb to 0.5 mb
16-10-2011 10:32 PM
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1.0Mb (Accurate to within +/- 1Mbit) - Checked on 2011-08-29 19:33:37
Current line speed:
0.5 Mb
This is the from plus.net portal, why would it say this speed when i was getting 6/7/8mb last week?
Download speedachieved during the test was - 440 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
Same from the bt test, how can the speed drop so much from 7mb to 0.5mb?
The exchange is about 1 mile from my house and i had problems about 6 months ago(no internet for about 8/9 days) which where sorted by PN and BT wholesale, which should be on your records
Re: Drop in speed from 7mb to 0.5 mb
16-10-2011 10:46 PM
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Have you been switching off your router frequently or have any noise on the line?
All you can do is wait until the DLM decides your line is OK again and raise the IP profile to match. If this has not happened in the next 3 days (yes it can take that long and sometimes longer) then report a fault to Plusnet.
Re: Drop in speed from 7mb to 0.5 mb
16-10-2011 10:55 PM
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The router is all ways on and the line isn't noisey. will wait a few days and see what happens, then report to PN if no change, thanks for the help
Re: Drop in speed from 7mb to 0.5 mb
18-10-2011 10:00 AM
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Re: Drop in speed from 7mb to 0.5 mb
18-10-2011 2:52 PM
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Hope this is what you want
ADSL Firmware Version A2pB023b.d20e
Modem Status Connected
DownStream Connection Speed 8128 kbps
UpStream Connection Speed 448 kbps
VPI 0
VCI 38
System Up Time 45:41:34
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoE 1966 1818 0 936 3873 00:06:31
LAN 10M/100M 73214 0 0 107 0 45:41:30
WLAN 11M/54M 551963 560566 0 2401 1149 45:41:26
ADSL Link Downstream Upstream
Connection Speed 8128 kbps 448 kbps
Line Attenuation 23.0 db 12.5 db
Noise Margin 12.9 db 28.0 db
Re: Drop in speed from 7mb to 0.5 mb
18-10-2011 4:27 PM
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I've put that up to 7150 now, you should see the increase shortly.
Jojo
Re: Drop in speed from 7mb to 0.5 mb
18-10-2011 4:48 PM
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Just done a speed test and back up to 5/6mb
Thanks
Re: Drop in speed from 7mb to 0.5 mb
18-10-2011 11:12 PM
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The Plusnet IP profile shows the following.
Estimated line speed:Not recorded (service activated before we introduced estimates).Current line speed: 0.3 Mb
The BT speedcheck reports the following.
Download speed achieved during the test was - 243 Kbps
For your connection, the acceptable range of speeds is 1200-4000 Kbps.
Additional Information:
Your DSL Connection Rate :4928 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 4347 Kbps
Router status is showing
Type Interleave
Downstream Upstream
Data rate 4928 448
Noise margin 14.9 23.0
Output power 19.3 12.4
Attenuation 47.5 26.0
Does this mean anything to anyone? Does it point to a problem with my line, or is it something that Plusnet can look at?
Look forward to any advice.
Cheers
Mark.
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