Connection is great!! But just a few things niggling me..

[#1]

I've replied to your ticket too.

[#2]

i am getting max premium then?

[#3]

Not if you keep asking, no

[#4]

ha ha, ok adie, i'm not the most patient man in the world !!  I am loving being on plusnet though, you guys on the forum plus the support is just unreal compared to bt and sky !

[#5]

Order placed manually, will complete tomorrow.

[#6]

all hail the magic wand !! 

[#7]

Volta,
Unfortunately the automated order for your account failed, I've placed it manually and update the ticket on your account. It should complete on Monday morning.

[#8]

Thanks again chris 

[#9]

Don't forget Mand, she'll get the 'educator' out otherwise. :mand:

[#10]

Thanks mand 

[#11]

Okay thanks very much.
Also im reading alot about this Interleaving? Apparently if I disable it I will get better pings ingame? Whats the catch?

[#12]

Slightly lower sync speed (although probably not in your case) and higher chance of a loss of signal forcing a re-sync.  But lower pings are well worth it if you're a gamer.
And please could someone from the comms team bump my order for Max Premium?  Thank you

[#13]

How do I turn interleaving off then? Wouldn't mind trying it?
I take it if it messes up I can re-activate it?

[#14]

@Chris

Quote from: Anotherone

hmmm, Is there a one off connection fee £14.99 or is that out of date?

Quote from: Chris

Where was that connection fee advertised, I can't see the reference to it on the ticket path.

It was here - http://www.plus.net/support/broadband/products/faqs_and_guides/max_premium.shtml - that I mentioned in reply #5 & Strat re-iterated the link

Quote from: Strat

http://www.plus.net/support/broadband/products/faqs_and_guides/max_premium.shtml

However the page seems to have been updated and that information removed.
It says the page was updated on the 16th October, hmm & I looked at it on the 18th Nov.
Oh well, the information is not on there, or the sign up path as you say. So if I was mistaken and I stumbled across it elsewhere and I find it again, I'll let you know. The important thing is it's not on that FAQ page or the path!
@volta84
Hopefully Chris or another member of the Comms team will pick this up on Monday.

[#15]

@volta84
log in to your memebers page>connection settings>broadband interleaving (icon) and you will probably see this

Quote

Interleaving Interleaving is a form of error correction that helps to improve the stability of high-speed broadband. You currently have interleaving switched on. While improving stability, interleaving can increase ping times. This can cause problems for online gamers. For this reason, we offer the ability to turn interleaving off. Warning! Turning interleaving off may reduce the stability of your broadband connection. We recommend leaving it turned on. If you turn interleaving off, there is no option to turn it back on again.

my addition of the red colouring to the text..! !