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21CN ASDL2+
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- Re: 21CN ASDL2+
21CN ASDL2+
25-05-2012 9:47 PM
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Can you please regrade us to 21CN ASDL2+ with uncapped upstream thanks
Message 1 of 6
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Re: 21CN ASDL2+
27-05-2012 6:30 AM
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Hi there Michael.B,
I have upgraded your account for you so that your line is placed onto 21Cn with an uncapped upstream.
This will take 10 working days to complete and a ticket should be placed onto your account with a completion date. Don't forget that once this is done your line will be placed into a 10 day training period so you may see fluctuating speeds and stability, but this should settle down in the first few days, that's if you see any instability anyway.
Your upload speeds will also be uncapped, this will take a bit out of your download speeds, but there is no way of knowing what they will both be at until the training period is complete.
I have upgraded your account for you so that your line is placed onto 21Cn with an uncapped upstream.
This will take 10 working days to complete and a ticket should be placed onto your account with a completion date. Don't forget that once this is done your line will be placed into a 10 day training period so you may see fluctuating speeds and stability, but this should settle down in the first few days, that's if you see any instability anyway.
Your upload speeds will also be uncapped, this will take a bit out of your download speeds, but there is no way of knowing what they will both be at until the training period is complete.
Message 2 of 6
(650 Views)
Re: 21CN ASDL2+
05-06-2012 8:40 PM
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Could i have a update on this upgrade please, ive seen no improvement. there has also been no ticket placed onto my account?
Message 3 of 6
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Re: 21CN ASDL2+
06-06-2012 3:34 PM
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Hi Michael.B,
It doesn't look like Jade place that correctly, so apologies for that. I've placed it now and sent you confirmation via ticket.
Jojo
It doesn't look like Jade place that correctly, so apologies for that. I've placed it now and sent you confirmation via ticket.
Jojo
Message 4 of 6
(650 Views)
Re: 21CN ASDL2+
13-06-2012 5:15 PM
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The Upgrade has been completed however my Upstream still looks capped, could it please be uncapped
Message 5 of 6
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Re: 21CN ASDL2+
14-06-2012 9:31 AM
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Hi there,
Just placed the order for you, it'll be complete tomorrow. Sorry about the delay there.
Just placed the order for you, it'll be complete tomorrow. Sorry about the delay there.
Message 6 of 6
(650 Views)
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