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Exchange Status Checker

  • MrC
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« Reply #32 on 01/11/2009, 09:27 »
Wouldn't it be better for this tool (or something functionally similar) to be available direct from BTW? After all they are responsible for maintaining the base data. Maybe the ISPs & OFCOM should get together and put pressure on BTW to produce something?
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  • tonycollinet
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« Reply #33 on 01/11/2009, 09:40 »
Where do you find out when it was updated. The only date I can find for my exchange is "last updated 3 March 2009" which if this is the last update puts it 6 months out of date.
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  • Peter Vaughan
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« Reply #34 on 01/11/2009, 09:48 »
The date it was last updated is not shown anywhere.

The date you see is the last date the status for that exchange changed. The CSV import file does not contain an update for event exchange very time. Sometimes exchanges are only included when something changes. As usual BT (Not BTW) are inconsistent with their supplied information
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  • Jameseh
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« Reply #35 on 02/11/2009, 12:57 »
Hi,

This isn't something that we've forgotten.  We're trying to find a way of automating things and once we do, it'll be updated regularly.

Bob is still on the case.
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  • jelv
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« Reply #36 on 02/11/2009, 13:06 »
If someone raises a speed fault and it appears that the IP Profile etc is all fine so it could be down to congestion, is the exchange status one of the things the agents check for? If so where do they get the information from?
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  • Anotherone
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« Reply #37 on 07/11/2009, 17:29 »
Quote from: tonycollinet on 01/11/2009, 09:40
Where do you find out when it was updated. The only date I can find for my exchange is "last updated 3 March 2009" which if this is the last update puts it 6 months out of date.

You need to go to the VP status page to see when the record was last updated. Currently it seems as though it was 18th September. Oh dear  Roll Eyes

Maybe Bob could give us an update on the situation.
Regards, Chris (Anotherone) alias Alex Bell (courtesy ASBO DOG). You can phone PN CSC Sheffield on 0114-296-5198 NB this is normally a chargeable call dependant on your package
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  • jelv
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« Reply #38 on 07/11/2009, 21:56 »
Bet the answer is that they are looking to improve or automate the process.

It obviously hasn't occurred to them that they could continue running the process the same manual way as it has always been done until the improved process is available. Sad
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  • Jameseh
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« Reply #39 on 09/11/2009, 14:18 »
We're trying to get it automated.

Simple fact is that Phil is too busy with BSC work to find the time to get it done, and it takes a fair time to do it manually since BT made some changes a while back.
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  • jelv
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« Reply #40 on 09/11/2009, 14:20 »
Then suspend it until the automatic updating is in place!

Quote from: jelv on 15/10/2009, 16:47
I don't want to see it removed, but out of date/misleading information is worse than no information.
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  • jelv
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« Reply #41 on 09/11/2009, 14:21 »
Quote from: jelv on 02/11/2009, 13:06
If someone raises a speed fault and it appears that the IP Profile etc is all fine so it could be down to congestion, is the exchange status one of the things the agents check for? If so where do they get the information from?

Any chance of an answer to this question?
jelv

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  • Jameseh
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« Reply #42 on 10/11/2009, 10:25 »
Believe it checks with BT, rather than our own exchange checker.  It's an automated check on the faults wizard.
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  • jelv
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« Reply #43 on 10/11/2009, 10:27 »
So while the status checker is out of date, if anyone suspects their exchange they should raise a ticket asking for about the status!
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  • cso
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« Reply #44 on 10/11/2009, 22:09 »
If someone gathers the data together from BT, I'm sure I could probably actually upload it....
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  • Anotherone
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« Reply #45 on 12/11/2009, 10:48 »
Well it might be an idea if PN prioritises it a bit, there are examples on the boards here where people are going round in circles with a speed problem and it turns out to be exchange congestion.
CSC must have loads more call for similar reasons and you are hence creating an un-necessary burden on CSC resulting in poorer service for everyone.
Regards, Chris (Anotherone) alias Alex Bell (courtesy ASBO DOG). You can phone PN CSC Sheffield on 0114-296-5198 NB this is normally a chargeable call dependant on your package
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  • jelv
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« Reply #46 on 12/11/2009, 11:03 »
I can't believe nothing's being done even after Colin's offer!
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  • Anotherone
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« Reply #47 on 12/11/2009, 12:16 »
I haven't got a clue as to how BT supply the data, but it can't be that difficult surely.
Regards, Chris (Anotherone) alias Alex Bell (courtesy ASBO DOG). You can phone PN CSC Sheffield on 0114-296-5198 NB this is normally a chargeable call dependant on your package
New Moderators - This is what I said
My brain is running at  0x60 today, but this site seems much worse
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