Plusnet
Monday 22nd March 2010Login | Register | Help
Home » Forum » Products and Services Discussion » Community Support » Exchange Status Checker
Pages: 1 2 [3] 4 5 6

Exchange Status Checker

  • MrC
  • Posts: 306
  • View Profile
« Reply #32 on 01/11/2009, 09:27 »
Wouldn't it be better for this tool (or something functionally similar) to be available direct from BTW? After all they are responsible for maintaining the base data. Maybe the ISPs & OFCOM should get together and put pressure on BTW to produce something?
Logged
  • collinet
  • Posts: 602
  • AAaggghghrrr, Just. AAaggghghrrr
  • View Profile
« Reply #33 on 01/11/2009, 09:40 »
Where do you find out when it was updated. The only date I can find for my exchange is "last updated 3 March 2009" which if this is the last update puts it 6 months out of date.
Logged
  • Peter Vaughan
  • Usergroup Member
  • *
  • Posts: 13702
  • Unofficial ledgendary bright spark bod!
  • View Profile
« Reply #34 on 01/11/2009, 09:48 »
The date it was last updated is not shown anywhere.

The date you see is the last date the status for that exchange changed. The CSV import file does not contain an update for event exchange very time. Sometimes exchanges are only included when something changes. As usual BT (Not BTW) are inconsistent with their supplied information
plusnet ADSL Customer (PlusNet Pro)
PlusNet Usergroup | PUG Forums | Usertools | PUG Issue Tracker - Please vote!!
Volunteer at the National Museum of Computing @ Bletchley Park - Looking for donations of old games consoles, PCs and software. Contact me for details
Logged
  • Jameseh
  • Plusnet Staff
  • *
  • Posts: 18368
  • Napier for England!
  • View Profile
« Reply #35 on 02/11/2009, 12:57 »
Hi,

This isn't something that we've forgotten.  We're trying to find a way of automating things and once we do, it'll be updated regularly.

Bob is still on the case.
James Bailey

Plusnet New Recruits and Advisor Graduation Lead
Service Status || RSS
Logged
  • jelv
  • Bright Spark
  • *
  • Posts: 10621
  • View Profile
« Reply #36 on 02/11/2009, 13:06 »
If someone raises a speed fault and it appears that the IP Profile etc is all fine so it could be down to congestion, is the exchange status one of the things the agents check for? If so where do they get the information from?
jelv
12/18 month broadband contracts have been abolished - all Plusnet residential contracts (including for existing users) are now 10 days (however deferred charges such as activation or hardware may have to be paid if you leave within a year)
Plusnet chatroom: /server usertools.plus.net   /join #usertools
Plusnet Unlimited is not without limits
Logged
« Reply #37 on 07/11/2009, 17:29 »
Quote from: tonycollinet on 01/11/2009, 09:40
Where do you find out when it was updated. The only date I can find for my exchange is "last updated 3 March 2009" which if this is the last update puts it 6 months out of date.

You need to go to the VP status page to see when the record was last updated. Currently it seems as though it was 18th September. Oh dear  Roll Eyes

Maybe Bob could give us an update on the situation.
Logged
  • jelv
  • Bright Spark
  • *
  • Posts: 10621
  • View Profile
« Reply #38 on 07/11/2009, 21:56 »
Bet the answer is that they are looking to improve or automate the process.

It obviously hasn't occurred to them that they could continue running the process the same manual way as it has always been done until the improved process is available. Sad
jelv
12/18 month broadband contracts have been abolished - all Plusnet residential contracts (including for existing users) are now 10 days (however deferred charges such as activation or hardware may have to be paid if you leave within a year)
Plusnet chatroom: /server usertools.plus.net   /join #usertools
Plusnet Unlimited is not without limits
Logged
  • Jameseh
  • Plusnet Staff
  • *
  • Posts: 18368
  • Napier for England!
  • View Profile
« Reply #39 on 09/11/2009, 14:18 »
We're trying to get it automated.

Simple fact is that Phil is too busy with BSC work to find the time to get it done, and it takes a fair time to do it manually since BT made some changes a while back.
James Bailey

Plusnet New Recruits and Advisor Graduation Lead
Service Status || RSS
Logged
  • jelv
  • Bright Spark
  • *
  • Posts: 10621
  • View Profile
« Reply #40 on 09/11/2009, 14:20 »
Then suspend it until the automatic updating is in place!

Quote from: jelv on 15/10/2009, 16:47
I don't want to see it removed, but out of date/misleading information is worse than no information.
jelv
12/18 month broadband contracts have been abolished - all Plusnet residential contracts (including for existing users) are now 10 days (however deferred charges such as activation or hardware may have to be paid if you leave within a year)
Plusnet chatroom: /server usertools.plus.net   /join #usertools
Plusnet Unlimited is not without limits
Logged
  • jelv
  • Bright Spark
  • *
  • Posts: 10621
  • View Profile
« Reply #41 on 09/11/2009, 14:21 »
Quote from: jelv on 02/11/2009, 13:06
If someone raises a speed fault and it appears that the IP Profile etc is all fine so it could be down to congestion, is the exchange status one of the things the agents check for? If so where do they get the information from?

Any chance of an answer to this question?
jelv
12/18 month broadband contracts have been abolished - all Plusnet residential contracts (including for existing users) are now 10 days (however deferred charges such as activation or hardware may have to be paid if you leave within a year)
Plusnet chatroom: /server usertools.plus.net   /join #usertools
Plusnet Unlimited is not without limits
Logged
  • Jameseh
  • Plusnet Staff
  • *
  • Posts: 18368
  • Napier for England!
  • View Profile
« Reply #42 on 10/11/2009, 10:25 »
Believe it checks with BT, rather than our own exchange checker.  It's an automated check on the faults wizard.
James Bailey

Plusnet New Recruits and Advisor Graduation Lead
Service Status || RSS
Logged
  • jelv
  • Bright Spark
  • *
  • Posts: 10621
  • View Profile
« Reply #43 on 10/11/2009, 10:27 »
So while the status checker is out of date, if anyone suspects their exchange they should raise a ticket asking for about the status!
jelv
12/18 month broadband contracts have been abolished - all Plusnet residential contracts (including for existing users) are now 10 days (however deferred charges such as activation or hardware may have to be paid if you leave within a year)
Plusnet chatroom: /server usertools.plus.net   /join #usertools
Plusnet Unlimited is not without limits
Logged
  • cso
  • Usergroup Member
  • *
  • Posts: 5775
  • View Profile
« Reply #44 on 10/11/2009, 22:09 »
If someone gathers the data together from BT, I'm sure I could probably actually upload it....
Colin Ogilvie
Plusnet Usergroup Member
Using: Plusnet Unlimited
Logged
« Reply #45 on 12/11/2009, 10:48 »
Well it might be an idea if PN prioritises it a bit, there are examples on the boards here where people are going round in circles with a speed problem and it turns out to be exchange congestion.
CSC must have loads more call for similar reasons and you are hence creating an un-necessary burden on CSC resulting in poorer service for everyone.
Logged
  • jelv
  • Bright Spark
  • *
  • Posts: 10621
  • View Profile
« Reply #46 on 12/11/2009, 11:03 »
I can't believe nothing's being done even after Colin's offer!
jelv
12/18 month broadband contracts have been abolished - all Plusnet residential contracts (including for existing users) are now 10 days (however deferred charges such as activation or hardware may have to be paid if you leave within a year)
Plusnet chatroom: /server usertools.plus.net   /join #usertools
Plusnet Unlimited is not without limits
Logged
« Reply #47 on 12/11/2009, 12:16 »
I haven't got a clue as to how BT supply the data, but it can't be that difficult surely.
Logged
Pages: 1 2 [3] 4 5 6
Home » Forum » Products and Services Discussion » Community Support » Exchange Status Checker
Jump to:  

Related Sites

Community Apps

Here at Plusnet we're always trying to use clever open source things to make our lives easier. Sometimes we write our own and make other people's lives easier too!

View the Plusnet Open Source applications page

About Plusnet

We sell broadband, phone, VoIP and more to homes and businesses in the UK. Winner of 9 out of 11 Categories in the 2008 USwitch survey. Winner of "Best Consumer ISP" at 2008 ISPA awards. Voted number 1 in the Broadband Choices 2008 survey.

© Plusnet plc All Rights Reserved. E&OE

Powered by SMF | SMF © 2006-2008, Simple Machines LLC

Add to Technorati Favourites