Routerstats Lite/Full
So when there are errors at the exchange end, yes that fine then in that "engineer"'s book. Who cares if crap is sent down the line to the end user and that there's something faulty at the exchange end would seem to be his attitude 
I totally agree with you jem16, I do not envy Tony his job in situations like this, it makes it extremely difficult for him never mind the escalation owner as well.
I totally agree with you jem16, I do not envy Tony his job in situations like this, it makes it extremely difficult for him never mind the escalation owner as well.
Quote from: Anotherone So when there are errors at the exchange end, yes that fine then in that "engineer"'s book. Who cares if [Censored] is sent down the line to the end user and that there's something faulty at the exchange end would seem to be his attitude
Perhaps the engineers that are going out to the exchange are not being given the full picture or, like all the others who turned up at my door, are not reading the notes provided for them by Tony.
They all seem to do a simple line test which shows up as fine. It's not until I actually tell them that the errors mount up on incoming calls that they eventually agree that is what is happening. I suspect yesterday's engineer did that simple line test saw no errors and declared it fine without testing during an incoming call.
Quote I totally agree with you jem16, I do not envy Tony his job in situations like this, it makes it extremely difficult for him never mind the escalation owner as well.
Totally agree here. My appreciation goes to Tony for sticking with this and attempting to get it fixed by escalating it. I appreciate the escalation owner is also finding it difficult too although I would expect some direct (as in speaking) communication between him and the exchange engineers might help. However perhaps he has already done that.
Perhaps OR could give you a second line for free so that your broadband line never has to be used for calls!
Nothing that I'm aware of. I'm checking now though, so I'll update you in a few minutes if I find anything out.
Lots of changes there, including attenuation, and what to me look like 'sensible' noise margins - as you may remember from before Xmas I've been forced to become a 'stats watcher' for some time, and yours now look much better - if it keeps up I'll join you and Tony in a virtual drink to celebrate if I may!. 
Quote from: JayG Lots of changes there, including attenuation, and what to me look like 'sensible' noise margins -
Thanks JayG - the attenuation changed slightly when engineer number 2 swapped the pairs at the cabinet and gave me a bit extra speed. He also reset the noise margins and so far it's stayed that way although it's been dropping at night. Will be interesting to see how that fares over the next few days so will monitor overnight too.
Quote as you may remember from before Xmas I've been forced to become a 'stats watcher' for some time, and yours now look much better -
Yes I do remember - it's been like that for both of us. How's your doing?
Quote if it keeps up I'll join you and Tony in a virtual drink to celebrate if I may!.
Don't have a drink just yet - I'm afraid to spook it!
I'll let you know when and I'll even provide the drinks - need to include Anotherone in that too. I'd probably have given up before now if it wasn't for him!
Anotherone helped me a lot too, although despite his efforts my worst problems remained unexplained, and there are times when I think it may have been easier to have not changed anything (it all started with obtaining a TG582n so I could use my new Hudl 2 wirelessly - it's 'OK' now but not as solid as it was before and I've even managed to have problems with a MK3 filtered faceplate. ::))
No guarantees with this rather flaky ADSL technology but what's happened for you today has to be a significant upward step - hope it lasts.
No guarantees with this rather flaky ADSL technology but what's happened for you today has to be a significant upward step - hope it lasts.
Hey fingers crossed, you are definitely right, there's no mistaking that something has been changed. Even the DS SNRM looks a touch cleaner for the time of day.
But what's a bit more intriguing is the US attenuation has gone up and the DS Attenuation has gone down
It'll be interesting to see how the graphs and the stats go on as the evening progresses as well as what happens to the error figures when you phone yourself up
But what's a bit more intriguing is the US attenuation has gone up and the DS Attenuation has gone down
It'll be interesting to see how the graphs and the stats go on as the evening progresses as well as what happens to the error figures when you phone yourself up