Unlimited/Essentials product launch December 2012
Looking to move from my current product Plusnet Extra Fibre with included 250GB bandwidth to the new one Unlimited Fibre but a little saddened to see only new customers will be getting the broadband half price for 6 months and the loyal customers like myself already plusnet members will not be eligible for an offer on the broadband 
Am I mistaken or is this really the case? I only have 5 months left on my current contract so would I just be wise to stay where I am and look at my options once my contract comes near to its end?
Am I mistaken or is this really the case? I only have 5 months left on my current contract so would I just be wise to stay where I am and look at my options once my contract comes near to its end?
Yes a quick telephone call on 0800 432 0200 then select option 2 option 5 and after speaking to the person who answered the call can happily say its now all been sorted 
jim:quote
jim:quote
Unlimited is supposed to run the line at full speed no matter what protocol and free from any Plusnet restrictions.
If a 21CN user is suffering from the current line speed not updating and it is below their IP Profile are Plusnet breaking ASA rules?
If a 21CN user is suffering from the current line speed not updating and it is below their IP Profile are Plusnet breaking ASA rules?
Just requested an upgrade from my 250GB fibre as well - not so much for the unlimited (I've yet to reach the 250GB limit - when it was 40GB that was more an issue), but to remove the traffic shaping.
On the suggestions of others in this forum I called the helpline to see about getting the initial 6 month discount. They did eventually agree to the discount based on me being a long-term customer however only after I also agreed to sign up for the PlusNet telephone service as well. The only reason I hadn't gone for the PlusNet phone in the past is because my landlady stipulated that the line has to stay with BT. But PlusNet is now owned by BT so it's all good. I hope.
On the suggestions of others in this forum I called the helpline to see about getting the initial 6 month discount. They did eventually agree to the discount based on me being a long-term customer however only after I also agreed to sign up for the PlusNet telephone service as well. The only reason I hadn't gone for the PlusNet phone in the past is because my landlady stipulated that the line has to stay with BT. But PlusNet is now owned by BT so it's all good. I hope.
Early this evening I saw the friend who originally referred me to Plusnet all those years ago. He is on the old Unlimited. I asked him whether he'd changed to the new version. Once he realised how much he would save he placed his upgrade order. When we checked the closed tickets I was surprised to see that it appears a modify order has been placed on his line to cap his upload - is this actually happening still or is it a false ticket?
I put in for a change to Unlimited yesterday & noticed I am now in a market 3 area, when I first signed up in 2010 it was a market 1, I have no idea when it changed or how long I have been over paying
jim:quote
jim:quote
