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Member Centre Login failed Webmail is down as is RSS Feed of Service Status

bobpullen
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Re: Member Centre Login failed Webmail is down as is RSS Feed of Service Status

‎04-01-2012 2:02 PM

Webmail any better folks now that we've done this..?
[quote author="Bob Pullen"]Emergency Webmail Database Maintenance - Wednesday 4th January 1.45pm-2.00pm

When's this work happening?
Now.
What does it affect?
Access to our Webmail platform.
How long will it take?
About five minutes.
What does the work involve?
We're carrying out some maintenance on our Webmail database platform in a bid to resolve the current problems some customers are experiencing when trying to access the service.
Am I likely to notice the work?
If you're currently logged into Webmail then you will be logged out of the service and will have to log back in again once the maintenance is complete.
Is there anything else I need to know?
No.
Kind regards,
Bob Pullen
Customer Support

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
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csogilvie
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Re: Member Centre Login failed Webmail is down as is RSS Feed of Service Status

‎04-01-2012 2:11 PM

Still seems to be relatively slow here...
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Strat
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Re: Member Centre Login failed Webmail is down as is RSS Feed of Service Status

‎04-01-2012 2:17 PM

13 seconds to the login screen.
85 seconds from clicking 'Login' to a usable screen. (second attempt 75 seconds)
Similar times for betawebmail.
Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
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godsell4
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Re: Member Centre Login failed Webmail is down as is RSS Feed of Service Status

‎04-01-2012 2:22 PM

betawebmail still very slow, experience for me now as others have just stated.
--
3Mb FTTC
https://portal.plus.net/my.html?action=data_transfer_speed
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Mayfly
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Re: Member Centre Login failed Webmail is down as is RSS Feed of Service Status

‎04-01-2012 2:24 PM

Everything was fine for me this morning but 56 seconds to log in just now.
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sparkrace12
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Re: Member Centre Login failed Webmail is down as is RSS Feed of Service Status

‎04-01-2012 2:40 PM

betawebmail loaded for 1st time today, then when I brought 1st message up to view
Database error, Connection failed!! Contact service administrator, ......so for me, unable to read emails, no progress here in dull cheshire  Cry
sparkrace22
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laura
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Re: Member Centre Login failed Webmail is down as is RSS Feed of Service Status

‎04-01-2012 4:03 PM

I am also having trouble with e mail still.  It's taking ages to log in, when I do manage I can't delete e mails, and also can't send any.  I've tried twice! So, I thought I would drop a post in to say it's not back to normal yet.
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bobpullen
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Re: Member Centre Login failed Webmail is down as is RSS Feed of Service Status

‎04-01-2012 4:04 PM

As you've guessed the last bout of maintenance hasn't helped. We're about to make a second pass...
[quote author="Bob Pullen"]Emergency Webmail Maintenance - Wednesday 4th January 4.00pm-4.30pm
When's this work happening?
Now.
What does it affect?
Access to our Webmail platform.
How long will it take?
About fifteen minutes.
What does the work involve?
The emergency maintenance performed earlier this afternoon was not successful so we're carrying out further maintenance in a bid to restore service.
Am I likely to notice the work?
Yes, if you use our Webmail platform. We need to take the service offline completely for up to fifteen minutes whilst the work is carried out.
Is there anything else I need to know?
No.
Kind regards,
Bob Pullen
Customer Support

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
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bobpullen
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Re: Member Centre Login failed Webmail is down as is RSS Feed of Service Status

‎04-01-2012 4:30 PM

The maintenance is complete and things look a lot snappier for me now (although to be fair they did initially last time). How's everybody else finding it?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
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kmilburn
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Re: Member Centre Login failed Webmail is down as is RSS Feed of Service Status

‎04-01-2012 4:34 PM

Roundcube is responding normally for me so far,  thanks.  Smiley
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VileReynard
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Re: Member Centre Login failed Webmail is down as is RSS Feed of Service Status

‎04-01-2012 4:53 PM

Is the beta webmail meant to be this sluggish?

"In The Beginning Was The Word, And The Word Was Aardvark."

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bobpullen
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Re: Member Centre Login failed Webmail is down as is RSS Feed of Service Status

‎04-01-2012 5:02 PM

Thanks for the feedback.
It's looking like it's probably a hardware fault affecting one of the Webmail servers. Things should be back up now but there's still some work to be done behind the scenes to fix the underlying issue. Fortunately, little of that work should be intrusive.
Apologies again for the extended period of time things have been down for.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
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sparkrace12
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Re: Member Centre Login failed Webmail is down as is RSS Feed of Service Status

‎04-01-2012 5:05 PM

Fao Bob Pullen
Brilliant!  
Betawebmail platform speed back to how it was before the big failure,
Superb like grease lightening here now,
Excellent well done to all who have worked on this problem!
Hope it continues to flourish  Smiley
And thanks to the person who has added the drop down destination bar for emails!............somebody has actually listened
sparkrace22
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drj
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Re: Member Centre Login failed Webmail is down as is RSS Feed of Service Status

‎04-01-2012 5:28 PM

Beta webmail now back to normal for me - thanks to all at Plusnet for resolving this, if not quickly, with at least a constant supply of information as to what was happening; more I'm sure than we would get with a lot of other providers.
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godsell4
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Re: Member Centre Login failed Webmail is down as is RSS Feed of Service Status

‎04-01-2012 5:38 PM

Yep, much improved.
--
3Mb FTTC
https://portal.plus.net/my.html?action=data_transfer_speed
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