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Member Centre Login failed Webmail is down as is RSS Feed of Service Status

Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Member Centre Login failed Webmail is down as is RSS Feed of Service Status

Title says it all
Correction - email was back up now isn't but RSS Feed and Usergroup Site down
Title changed - problem is more widespread
151 REPLIES
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Re: Email is down and so is the RSS Feed of Service Status Posting

usertools.plus.net is not responding which is responsible for both of them.
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Email is down and so is the RSS Feed of Service Status Posting

and so are a few other sites
Firefox can't establish a connection to the server at webmail.plus.net
Firefox can't establish a connection to the server at betawebmail.plus.net.
Member Centre login failed
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Re: Webnl is down and so is the RSS Feed of Service Status Posting

member centre keeps failing on the login, betawebmail is also down.... plusnet have an internal problem I think.
main plusnet website down as well.
Tigger
Rising Star
Posts: 208
Thanks: 10
Registered: 12-06-2007

Re: Member Centre Login failed Webmail is down as is RSS Feed of Service Status

Being asked for password to access e-mail from Outlook.
Main website seems OK, but can't log in to member centre
"Live bookmark feed failed to load"
Status page still showing everything OK
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Member Centre Login failed Webmail is down as is RSS Feed of Service Status

Outlook still OK for me
Famous last words - down again
Superuser
Superuser
Posts: 12,600
Thanks: 3,874
Fixes: 25
Registered: 22-08-2007

Re: Member Centre Login failed Webmail is down as is RSS Feed of Service Status

@Oldjim
This looks a little random - in Outlook / Windows Live Mail - I have 3 PN accounts, some work others do not.  I cannot logon to the user portal, nor can I establish a connection to the webmail home page.
I suspect a complex problem here, no notice on the service page - if anyone has a hot line in to PN today, would be good to get them post a very visible awareness notice... their (understandably) limited CS service today will by now be flooded with phone calls...!
Tony_W
Grafter
Posts: 745
Registered: 11-08-2007

Re: Member Centre Login failed Webmail is down as is RSS Feed of Service Status

Email down for both Outlook retrieval and via phone. Webmail seems unavailable as well.
No service status yet.
Tony
Mayfly
Pro
Posts: 1,178
Thanks: 123
Fixes: 1
Registered: 04-06-2009

Re: Member Centre Login failed Webmail is down as is RSS Feed of Service Status

Accessing my email form Outlook is very intermittent - connects one minute not the next - I can't log into the Member Centre, tells me password/user name is invalid.
Midnight_Caller
Rising Star
Posts: 4,143
Thanks: 7
Fixes: 1
Registered: 15-04-2007

Re: Member Centre Login failed Webmail is down as is RSS Feed of Service Status

Just been on the Phone to PlusNet thay have a Data Centre outage in one of there Data Centres, it should be fixed by 17:30
Infinity
Seasoned Pro
Posts: 6,134
Thanks: 264
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Registered: 19-06-2011

Re: Member Centre Login failed Webmail is down as is RSS Feed of Service Status

Exactly the same for me too for most if not all of these.
Data Centre outage in one of their Data Centres
Plusnet Help Team
Plusnet Help Team
Posts: 13,487
Thanks: 248
Fixes: 68
Registered: 27-04-2007

Re: Member Centre Login failed Webmail is down as is RSS Feed of Service Status

Hi all,
Just to confirm we're experiencing a problem at our Victoria Quays data centre in Sheffield. This means that the portal, webmail and a few other services will be down at present.
Work is underway to get this fixed ASAP.
Sorry for the inconvenience.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
drj
Aspiring Pro
Posts: 1,104
Thanks: 43
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Registered: 30-03-2011

Re: Member Centre Login failed Webmail is down as is RSS Feed of Service Status

Thank you for reporting these facts. I also cannot access either betawebmail.plus.net or webmail.plus.net and was having trouble with Outlook Express though that's just connected about five minutes ago - however down again now
Unhelpfully PlusNet Assist keeps kicking in, but tries to fix the problem wrongly - since it can't find my account and then wants to create one for me. (EDIT - for info Oldjim has started a discrete topic for this here)
reserved
Grafter
Posts: 617
Registered: 08-11-2008

Re: Member Centre Login failed Webmail is down as is RSS Feed of Service Status

Quote from: Tigger
Being asked for password to access e-mail from Outlook.

Same for me then error message:
There was a problem logging onto your mail server. Your Password was rejected. Account: 'xxxxxxxxxxxxxxxx', Server: 'mail.waitrose.com', Protocol: POP3, Server Response: '-ERR Temporary problem, please try again later', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92
Community Veteran
Posts: 1,699
Registered: 30-07-2007

Re: Member Centre Login failed Webmail is down as is RSS Feed of Service Status

Can we have an update on this? I can't get email to deliver via IMAP.free-online.net or get on to the members' portal.
It sounds like a bit more than a data outage on PN  Huh
John