Daily Comms Update

Date: September 20th

New Problems Raised: 8

P1 Problem (ID 35912) – Workplace Issues
P1 Problem (ID 35783) – Web forwarding on JTN
P1 Problem (ID 35913) – PAYH billing script

Problems Passed Back for Closure: 5

Problems added to Hopper: 0

Service Status Posts:

Just-The-Name Web Forwarding (35783) – NEW
Just-The-Name Web Forwarding (35783) – RESOLVED
Broadband Disconnections – (Ref 34944) – UPDATE

Planned Maintenance Posts:

Portal Maintenence – Friday 22nd September 4:00am – 4:20am

Announcement Posts:

None

Summary:

Workplace timeouts have plagued us for much of the day and a number of P1 problems have been raised related to the Parbin brands. Tiscali Disconnects still the prevalent CSC affecting issue. The Cisco link remains decommissioned and several small drops have been seen over the last 24 hours. The large disconnection at 12pm yesterday was due to an SRP failure on one of our routers. We have raised this to imtech. Sarah L has been down at Tiscali today to further discuss the problem. It is being suggested that the problem could be related to an incompatibility between our ERX’s and Tiscali’s kit. We will be looking to swap the primary and secondary links to Tiscali to remove another point of blame. Juniper are also investigating.

Tomorrow’s Service Status:

Broadband Disconnections – (Ref 34944) @ 1600hrs
Email Redirect Detailed Explaination – Need to ask Networks to draft

Top Service Issues:

Tiscali – Disconnects still ongoing. Will soon know if it is our end or theirs
Tiscali – Faults are taking 5 days+ to receive a response
Tiscali – Dropped all customers and then saw browsing issues
CSC – Ticket response times are high

Coverage Today:

James 9-6
Mand 8-5
Liam 9-6
Bob 9-6
Dave 13:30-24:00 split

Comms Coverage Tomorrow:
Luke 9-6
James 9-6
Mand 8-5
Dave 13.30-24:00 split
Liam 9-6 (training)
Bob 9-6

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