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reply to a staff member

by royjenkins2841 in Plusnet Feedback
‎27-09-2018 8:42 AM
‎27-09-2018 8:42 AM
...ame(s) removed (to an area staff can see) as per Forum rules.  
Labels:
  • Customer service
Show results in replies (1)
  •   Hi Roy,   You're absolutely welcome - I'm really sorry to hear that you can't ...

Can't send a PM to staff

by SJB1 in Community Site Feedback
‎09-05-2019 10:58 AM
‎09-05-2019 10:58 AM
Hi,  I'm trying to PM a staff member to but can't as I get an insufficient priviledges message on my account.  Please can you advise why? I was trying to contact the staff team to r...
Show results in replies (1)
  • Moderator's Note(s) Thread moved from My Account/Billing to Community Site Feedback.

For Plusnet Staff

by goldenfibre in Everything else
‎11-12-2024 6:50 PM
‎11-12-2024 6:50 PM
@bobpullen  @Gandalf  @MatthewWheeler    Can you tell me more information of Openreach Legacy FTTC / FTTP / FTTPoD Speed Tier Stop Sell mean? https://www.openreach.co.uk...
Labels:
  • Broadband

Staff feedback

by weehoney in Plusnet Feedback
‎27-02-2023 5:59 PM
5 Thanks
‎27-02-2023 5:59 PM
5 Thanks
...nytime call plan added to my Account, I'd love for him to get some recognition as he went above and beyond, I've encountered staff in other companies who do the bare minimum so was refreshing to see s...
  • Tags:
  • Feedback
Labels:
  • Customer service
  • Fibre
  • Home Phone

Staff feedback

by griolfc in Plusnet Feedback
‎23-02-2023 2:52 PM
4 Thanks
‎23-02-2023 2:52 PM
4 Thanks
Been looking on the site but cant see anywhere suitable to provide staff feedback so here seems the best place. Hoping someone will be able to pick this up.   I ordered an upgrade to full f...
Labels:
  • Customer service
  • Fibre

Clearing a Openreach cease order ,Can any staff me...

by Ashwaa in My Order
‎07-08-2025 12:39 PM
‎07-08-2025 12:39 PM
...hone line so it should have been available)   I have asked for the matter to be escalated with open reach but they don't seem to be working on the issue   I wondering if any staff m...
Show results in replies (1)
  • ...ays once we hear back from our suppliers.   That status somewhat precludes the forum staff...

To Plusnet Staff

by Jcook76 in Plusnet Feedback
‎04-09-2014 8:36 AM
‎04-09-2014 8:36 AM
...ob & a life to be getting on with! I see that staff monitor these forums & have picked up requests and helped other users when they've needed it... Please, can someone look into this for me and f...

Staff help?

by sixthprawn in Plusnet Feedback
‎03-06-2011 4:53 PM
‎03-06-2011 4:53 PM
Could a member of the pn team please find out why i am being billed for phone when i am not with you?

Staff Training

by warbleeder in Plusnet Feedback
‎23-09-2010 6:18 PM
‎23-09-2010 6:18 PM
Question: do plusnet staff get the same training they did before they merged with bt My Answer: seems not My Reason: TWICE in afew months the data proctection on my account has been broken why?......
Show results in replies (6)
  • 28 hours and no reply hmmm .... and i know plusnet have a sep call centre to bt but the staff a...
  • ow and as of this moment my question still remains Unanswered Question: do plusnet staff still g...
  • Quote Question: do plusnet staff still get the same kind of training they did before the bt m...
  • ...or work at 4am on sat morning.... plusnet staff seem to be going downhill and this is main reason i...
  • ...isclosing what has happened okie dokie but if staff didnt mess around soo much and anoy me then i wouldnt d...
  • ...lso told by a p/n staff that if the 3rd party had taken my account over they would have to repay t...

Disgusting attitude of staff

by Crad20 in Plusnet Feedback
‎01-03-2020 3:26 PM
‎01-03-2020 3:26 PM
Sent me email to call about account review as my contract is due then in April. I phoned today and the operator I spoke to needs severely disciplining,  his attitude was so appalling I have neve...
Labels:
  • Customer service
Show results in replies (1)
  • Thanks for your post @Crad20 and apologies for the delayed staff response. I'm sorry to h...
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