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reply to a staff member

by royjenkins2841 in Plusnet Feedback
‎27-09-2018 8:42 AM
‎27-09-2018 8:42 AM
...ame(s) removed (to an area staff can see) as per Forum rules.  
Labels:
  • Customer service
Show results in replies (1)
  •   Hi Roy,   You're absolutely welcome - I'm really sorry to hear that you can't ...

Can't send a PM to staff

by SJB1 in Community Site Feedback
‎09-05-2019 10:58 AM
‎09-05-2019 10:58 AM
Hi,  I'm trying to PM a staff member to but can't as I get an insufficient priviledges message on my account.  Please can you advise why? I was trying to contact the staff team to r...
Show results in replies (1)
  • Moderator's Note(s) Thread moved from My Account/Billing to Community Site Feedback.

For Plusnet Staff

by goldenfibre in Everything else
‎11-12-2024 6:50 PM
‎11-12-2024 6:50 PM
@bobpullen  @Gandalf  @MatthewWheeler    Can you tell me more information of Openreach Legacy FTTC / FTTP / FTTPoD Speed Tier Stop Sell mean? https://www.openreach.co.uk...
Labels:
  • Broadband

Staff feedback

by weehoney in Plusnet Feedback
‎27-02-2023 5:59 PM
5 Thanks
‎27-02-2023 5:59 PM
5 Thanks
...nytime call plan added to my Account, I'd love for him to get some recognition as he went above and beyond, I've encountered staff in other companies who do the bare minimum so was refreshing to see s...
  • Tags:
  • Feedback
Labels:
  • Customer service
  • Fibre
  • Home Phone

Staff feedback

by griolfc in Plusnet Feedback
‎23-02-2023 2:52 PM
4 Thanks
‎23-02-2023 2:52 PM
4 Thanks
Been looking on the site but cant see anywhere suitable to provide staff feedback so here seems the best place. Hoping someone will be able to pick this up.   I ordered an upgrade to full f...
Labels:
  • Customer service
  • Fibre

Clearing a Openreach cease order ,Can any staff me...

by Ashwaa in My Order
‎07-08-2025 12:39 PM
‎07-08-2025 12:39 PM
...hone line so it should have been available)   I have asked for the matter to be escalated with open reach but they don't seem to be working on the issue   I wondering if any staff m...
Show results in replies (1)
  • ...ays once we hear back from our suppliers.   That status somewhat precludes the forum staff...

Metronet email migration to Greenby . Bad move ?? ...

by myk007 in Email
‎09-10-2025 11:23 AM
‎09-10-2025 11:23 AM
So this is the story-   Hours spent communicating with AI Bots after email migration to Greenby. Simple problem  -- one phone call would sort it. But no. There is no phone number or ema...

To Plusnet Staff

by Jcook76 in Plusnet Feedback
‎04-09-2014 8:36 AM
‎04-09-2014 8:36 AM
...ob & a life to be getting on with! I see that staff monitor these forums & have picked up requests and helped other users when they've needed it... Please, can someone look into this for me and f...

Staff help?

by sixthprawn in Plusnet Feedback
‎03-06-2011 4:53 PM
‎03-06-2011 4:53 PM
Could a member of the pn team please find out why i am being billed for phone when i am not with you?

Disgusting attitude of staff

by Crad20 in Plusnet Feedback
‎01-03-2020 3:26 PM
‎01-03-2020 3:26 PM
Sent me email to call about account review as my contract is due then in April. I phoned today and the operator I spoke to needs severely disciplining,  his attitude was so appalling I have neve...
Labels:
  • Customer service
Show results in replies (1)
  • Thanks for your post @Crad20 and apologies for the delayed staff response. I'm sorry to h...
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